FWIW, we had two separate incidents of extreme (in our opinion) rudeness by JB employees when we used them.
And my TV screen kept stopping as though it were on a DVR and I was pressing pause.
And since I was in the middle, I might as well have just watched whatever I thought was OK for DS to watch, b/c he could see my screen clear as day. Forget watching something interesting to me! And hubby was watching something incredibly boring so I couldn't even sneak a peek at his screen (DS couldn't see his screen).
Very frustrating. I have never had even possible rudeness by a SW agents or flight attendants, and hubby and I are seasoned flyers who are very polite and down-to-business when flying, so having two people on completely different days be obnoxious was shocking!
But if they are the best choice, then they are the best choice. I just won't expect Southwest-style treatment from them.
(oh and if you forget your own headphones, you can buy headphones from them. $1, and they are a few steps up from the free headphones they used to give out...we flew out while they still gave out headphones and flew back after that was stopped, so we experienced both headphones!)