Jan 3 Promo Party!!!

[Shaden]

ugh this is terribly annoying. for a place that is supposed to pride itself on customer service ...

 

[JennyT2]

I shot out of bed because I had almost forgotten. Now I guess we wait ... hopefully for very good news! When I read the Disney Visa offer it did say 25% off certain moderates AND ask about great deals on ticket packages. So I'm got everything crossed for 25% off my May stay at CSR and then I just may buy a few tickets if the price is that good.

 

[Quin]

ugh this is terribly annoying. for a place that is supposed to pride itself on customer service ...

Their customer service? Yes.

Their computer systems? Nope.

I also just called and was told their computer/reservation system is completely down, with no ETA. The CM suggested I try back in a "couple of hours". Or tonight. Or tomorrow. I'll keep trying sooner than that, of course, but I wanted to get this call completed BEFORE my co-workers were here - got up & came in to the office mega-early just so I could have that privacy.

 

[jennyjinx3]

She told me to call back in 1/2 hour to40 minutes. And weird was she answered within 3 minutes. I knew it was too good to be true.

 

[itsmeamanda]

I was told their 'system is updating' and they don't have it up yet. She took my information and said she would call me back.

 

[jennyjinx3]

I was up all night with a vomiting 4 year old. This was supposed to make my morning "magical".

 

[IBelieveInTheMagic]

I was up all night with a vomiting 4 year old. This was supposed to make my morning "magical".

OH dear!! Poor thing - both of you! My DH, who is NEVER sick, woke up with similar issues. He takes our DH to school on the way to work, which meant I had to (no worries I work from home). BUT that meant I couldn't call until I got back home around 720am and something told me to check here first!

SO sorry so many called with issues. Seems like the "system" has had major hiccups the last few days and it seemed to get worse?

I hope it's not too much longer!

Heather

 

[Shaden]

Well they can now "view" your reservation, but can't make changes and can't book new reservations ... someone else post an update when you can. These are expensive calls

 

[Shaden]

I was up all night with a vomiting 4 year old. This was supposed to make my morning "magical".

Awwwweeeee ... that is sad ...

 

[stephyarcouette]

I'm brand new to this site...question...Do the promos that come out today only apply to Disney Visa card holders or to us regular folk too?!

 

[crusoe2]

I'm brand new to this site...question...Do the promos that come out today only apply to Disney Visa card holders or to us regular folk too?!

Today's promo is supposed to be for the general public. It's been available to the Disney Visa card holders for about a week now already.

 

[Shaden]

I'm brand new to this site...question...Do the promos that come out today only apply to Disney Visa card holders or to us regular folk too?!

Regular folk ..

 

[stephyarcouette]

Today's promo is supposed to be for the general public. It's been available to the Disney Visa card holders for about a week now already.

Regular folk ..

Thanks....now when will be out on the site??? So anxious to book!!!

 

[tony609]

Do I need a code or can I just call and ask to add the new promo to my current reservation in May?

Does anyone have the codes yet?

 

[Tina]

discounts that are being released tomorrow are for 4/2-6/14.

Seriously? I assumed this promo would start with March 8 dates. We are going March 17th.

 

[Halloweenqueen]

The discount includes March dates.


March 24-April 1st are the non discount dates.

 

[Shaden]

Seriously? I assumed this promo would start with March 8 dates. We are going March 17th.

Guessing not due to March Break ? No need to offer discounts then ?

 

[lvloopingbag]

I think the promo starts 2/18....

 

[Marla1106]

Hmmmm.... not online yet. I guess I'll hold off on calling since you all had problems. So ready to book though!! I want it to be a reality!!


Does anyone here buy the trip insurance? Does that mean you can back out if something happens?

 

[Tina]

Thanks everyone! Whew! I guess we'll find out for sure when we can all get through on the phone.