So yay! We had finally arrived!
Orlando International Airport looked so nice and cheery, all festively decorated for the holiday season

.
We hopped the shuttle to the main terminal to collect our bags....Jake was quite taken aback by the crowds at MCO versus the Buffalo airport:
While it was cool, dreary and grey at home, the Sunshine State welcomed us with a sparkling blue sky

. We admired the view as the shuttle pulled away:
Our bags were some of the first off the carousel, so with those quickly in hand, the final order of business would be to collect our rental vehicle from Budget.
Some of you may remember that Budget let us down on our Christmas 2012 rental.....we were assigned a high mileage, visibly abused, previously-smoked-in vehicle that had been chemically treated to combat the odour. The “Stinky SUV” caused Jake to have an asthma attack every time we got inside it, once badly enough that we feared he would need medical care. After such a rotten initial experience (first impressions last a LONG time), it took us three years to find the courage to give them another kick at the cat. And it was courage with guarded optimism: quite honestly, it was just their price that this time convinced us to allow them the chance to redeem themselves. Booking through RBC Rewards (a perk of our Visa card with the Royal Bank of Canada), we were able to book an SUV in Canadian dollars for less than the price of a full size car in US funds (which would have effectively cost us an additional 40% on top of the American price).
We approached the rental with optimism: this time would be better. This time, we would get a great vehicle. This time, it
would be different

.
Boy, were we wrong!!
Stepping out of the elevator and into the concourse in front of the rental agency counters, the first thing to stand out was the MASSIVE line for Budget rentals.....and by massive, I mean easily more than 100 people snaking their way down through the queue and spilling out into the walkways of the airport. There was no notable line at Hertz,
Avis, National, Alamo, Dollar, or any other company’s counter.....just Budget. And it was ridiculously long.
I had tried to add our Fastbreak/Rapid Rez information to our rental after booking it through RBC Rewards, but all of my efforts (via phone and email with Budget directly, and after they flatly refused to assist me, even through RBC) were for naught. Budget flatly refused to allow us to add the membership number (which would have allowed us to proceed straight to the garage) on a third party rental (I will note that we have been able to add membership numbers to 3rd party bookings with both Alamo and Dollar reservations in the past with absolutely no problems at all). Without our Fastbreak/RapidRez info added to our reservation, we had no other choice but to join the hoards of others waiting for their rentals and stand in the lengthy line. After watching a number of folks stomp frustratedly away from the counter announcing to the rest of us in line that we should not expect a vehicle once we finally get served, as Budget was apparently out of cars, I called RBC to see if they would transfer our rental to a different company under the current circumstances. After almost a half an hour on hold for an agent, my requests and pleas fell on deaf ears and we were forced to wait it out.
After over an hour in the Budget queue, we finally get to the counter to be served by the rudest, snottiest young blonde woman who didn’t have the customer service skills to even offer the most basic apology for the enormous backlog and delay. Instead, she chose to give us the hard sell on insurance (we declined, she argued), a difficult time about the size of our reserved vehicle (she insisted three adults would be too cramped in an intermediate SUV, we shut that down too), and if she had moved any slower in the process, I would have thought she was dead. Then, she sneers at us smugly and announces with an air of self-satisfaction “we don’t have a vehicle for you right now, you’ll just have to wait until one is ready. Please have a seat”.
Um, WHAT?!?!?
By now, it is an hour past when we should have been on the road in the first place. We were tired, hungry, and every last ounce of our good humour had been long since sourced out. But yet.....we were completely and utterly unable to do a dang thing about it. Our reservation was pre-paid in full, they already had our money, so we were stuck waiting it out until a vehicle magically appeared for our use.
Fa la la la la, la la, la, laaaaaaaaa!
We sat and checked emails, texts and Facebook using the free airport wifi. We texted our family members to let them know we had arrived safely. After another half an hour, I walked back over to stand in view of the counter and keep a watchful eye on the CSR who served us. Jake joined me after a while (Steve stayed with the luggage) and we chatted and laughed (heck, this really was an amusing start to a “magical” Christmas holiday!) while the Ms. Blonde & Arrogant worked hard to avoid my gaze.
She assigned a midsize SUV to the customer whom she was serving, handed them their paperwork, and gave them directions to the garage. I looked at Jake, and said to him....if she doesn’t call us over right now to tell us she has a vehicle for us, I am going to have a Clarke Griswold meltdown right here in the airport. He laughed....and she looks in our direction. She cooly states: “Your vehicle is ready” and hands me the paperwork. Now almost 2 hours past our assigned pick up time, there was still no apology, no kindness, no indication that they gave a crap at all.....no NOTHING....just a terse regurgitation of the spot number where we can find our rental and she lazily turns to summon the next person in line.
Never again, Budget. NEVER. AGAIN (and that, my friends, is a promise).
Mercifully, once at the garage we were relieved to find we had at least received a nice SUV: a 2015 Chevy Equinox with good options, low mileage and a clean interior. It’s a Christmas miracle. The boys loaded our luggage, we showed our paperwork to the gate agent, and we were on our way as quickly as we could go

.
Breakfast was now a long, long time passed and our Blue Chips from the flight had long since worn off. Jake was looking for an immediate gratification meal, but we also wanted to soon just get to the Vistana and finally check in. We weighed our options as we drove, and Jake suggested we grab a quick and filling meal at Cici’s Pizza since it was literally across the street from the resort.....it would be an inexpensive, fast, satisfying lunch . Steve and I readily agreed, so that’s where we headed next.
The guys wasted no time in filling their plates and digging in. A nice surprise since our last Cici’s visit (which would have been August 2014.....the last time Jake came on vacation with us!) was that stuffed crust pizza was now on the buffet. Yum!
They also have changed their garlic bread....for the better. We got some all hot and cheesy from the oven, so it was really quite tasty.
The boys, in particular, ate an obscene amount of pizza (how Cici’s makes money off the hearty appetites of men, I have no idea) and then we sampled some of their dessert items: apple cinnamon pizza, brownies, and cinnamon buns. The brownies and cinnamon buns received top marks and were very, very tasty (those warranted seconds from the buffet)....however the dessert pizza was just “okay”.
I had a coupon for a buy one, get one free buffet so the total cost of our meal (three unlimited buffets and three large beverages) with tax and coupon, was $22.85.
Once the guys had finally had their fill (and everyone’s dispositions had improved dramatically), we piled back into the Equinox and zipped across the street to the Vistana. Pulling up to the Welcome Center, a calm just came over the whole three of us. We were finally
“home”
.
