Is this true about the iPhone?

[CR Resort Fan 4 Life]

Yesterday I was at a Bell store in Farview Mall and had a question about the iPhone. Anyway the sales rep told me that if there was a problem with it that you can not exchange it for another one which sounds very surprising, so I am wondering is that true if you have an iPhone with Rogers or Telus?

 

[minnie56]

Hmm...I have an Iphone w/Bell. Can't say if that's true because I bought insurance that will replace it no matter what for something like 3 years beyond the warranty but I am pretty sure that were there an issue with the phone and it was under warranty they would replace? I can't imagine why they wouldn't?

 

[dis_guy]

I have a Rogers iPhone. The thing about the iPhone is that for repairs you have to go through an Apple repair location. When I got mine, for a nominal fee, I got full replacement/repair coverage for (I think) three years. New plans may of course be different. Hope this helps.

 

[cabmom]

I bought the insurance with it as well, so I'd never have problems with warranty.

 

[TagsMissy]

Yes without insurance I believe that is true... if you want a new one, at least this WAS the case when my friend dropped his in a puddle and wanted to get a new one.. they said he had to buy out his contact and start a new contract.. they would not just sell him a new phone (he just wanted to pay cash for a new handset and continue his original contract)).. this was not the mobile co's police it was Apple's policy and yet another reason why I will not ever support them... I will stick with Android open sourcing and freedom to do what I want with my phone, when I want to and not be tied to any contracts if I don't want to.

 

[bunnyfoo]

I had a problem with the reception on my iPhone. The tech support people at Rogers were completely useless. I made an appointment at the Apple Store at Fairview and they exchanged it for me with no problems. It was done right on the spot.

 

[minnie56]

I can see the warranty being voided through something someone did to damage the phone..but not if there's a problem such as the one mentioned above, being the case. I wasn't taking any chances and took the addt'l insurance anyways.

 

[fivebyfive]

I don't understand the problem, take it to Mac, they'll exchange it for you no questions asked.

 

[CR Resort Fan 4 Life]

I don't understand the problem, take it to Mac, they'll exchange it for you no questions asked.

But isn't that true if you purchase the iPhone at the Apple store compared to purchasing it at Bell, Rogers, and Telus?

 

[monkey30]

no matter where u purchase it, if its covered under warrenty they will take it at the Apple store, and I have found people at the cell ohone places useless when it comes to issues with the iphone.

PS do not keep it in your pocket with a screaming kid kicking that pocket... the screen will shatter!

 

[CR Resort Fan 4 Life]

no matter where u purchase it, if its covered under warrenty they will take it at the Apple store, and I have found people at the cell ohone places useless when it comes to issues with the iphone.

Thank you for that information.