Is this normal? (MDE Screen)

[PollyannaMom]

I noticed on the My Disney Experience screen (I'm on a home computer) that only my name is showing under park tickets. We booked them as a package with our room, and all three of us show up there, as well as on the page to customize our magic bands. But on this main screen, I only see mine, and not the other two (where I drew the red arrow):



I called and asked, and the customer service CM thought it was fine, but (based on other questions I also asked) I don't feel I got someone very knowledgeable/confident, so I just want to be sure it's normal before I get to my FP+ window and have a problem.

Is this how yours looked, or were everyone's tickets listed separately?

 

[Araminta18]

Can't tell you if it's normal or not, but for my trip next month with me and a friend, the tickets show both of us individually, by name. Hopefully someone more knowledgeable can weigh in, but yea, that doesn't look exactly right.

 

[PollyannaMom]

Can't tell you if it's normal or not, but for my trip next month with me and a friend, the tickets show both of us individually, by name. Hopefully someone more knowledgeable can weigh in, but yea, that doesn't look exactly right.

Thanks! I'll wait to read a few more replies here, but it looks like maybe I should call on a different day in hopes of speaking to someone else. I certainly want to get it fixed, if necessary, ahead of time.

 

[Beer Me]

Is there a dropdown box at the top of the page? It may be filtering on your name. I see a Family List option where everyone's ticket shows up.

 

[PollyannaMom]

Is there a dropdown box at the top of the page? It may be filtering on your name. I see a Family List option where everyone's ticket shows up.

Thank you, thank you, thank you!! That was it exactly! I can see them all now.