Is Anyone getting through to DCL on phone !

[LeiaOfAlderaan]

I finally got to speak to a person after 8 1/2 hours. Then she had to join a 2-3 hr queue to speak to her team higher ups to track down the status of my refund. After another 1 1/2 hrs she was able to chat with someone on her team and discovered that Costco never submitted the paperwork to forfeit our credit and issue a complete refund. So now I have to call Costco.

Ugh, so sorry you went through this. The same thing happened to me at the beginning of the pandemic when I cancelled a cruise using their online form. I waited weeks and when I didn’t get a refund I found out a Costco hadn’t submitted the request. Once they requested it the $ came through really fast but the whole process was annoying and I vowed not to use Costco again (fast forward 2 years and I’m still using them so I have only myself to blame for problems going forward!)

 

[Jules334]

So glad I am on a cruise next year, at this rate, it will take until then to get through………. Dreadful service

 

[Watchoutforthemouse]

I just called about an hour ago and got through in less than 5 min.

 

[JessicasMom]

I emailed on May 12 and just got a response today (17 days later). Still have to call to resolve two issues the online rep couldn't handle...ugh. At least he apologized for the delay! lol

 

[cvjw]

Called Costco travel this afternoon. 30 minute wait for a phone rep. She had to call DCL. Said it should be about an hour wait, she got thru in 15 minutes. Maybe phone waits are finally improving!