Received this email from Disney Destinations yesterday:
"Disney will perform a reservation‐system enhancement beginning at
5 p.m. Eastern time (2 p.m. Pacific) on Monday, October 8, 2012, and lasting until Tuesday afternoon, October 9, 2012. ... to better assist you ... in the future.
During this time, our systems will not be fully functional and we will not be able to process room‐only or vacation package reservations for the Walt Disney World® Resort by phone or online. This includes making new resort reservations, making modifications to existing Resort reservations, providing confirmations or taking payments.
We also will be unable to process reservations for dining, dinner shows, tours, recreation and childrens activity centers at the Walt Disney World Resort, as well as for Cirque du Soleil® La Nouba, and ... (guests) temporarily will be unable to access Disneys Online Check‐In Service.
In addition, we will be unable to process room‐only or vacation package reservations for Disneys Vero Beach Resort, Disneys Hilton Head Island Resort, the Hotels of the
Disneyland® Resort or Aulani, A Disney Resort & Spa. We apologize in advance for any inconvenience."
Perhaps this is why calling 10/9 is the option being suggested by CM???