teacher2525
Mom of Huey, Dewey & Louey
- Joined
- Jun 25, 2007
- Messages
- 318
I am on a mission to remedy the ticket issue that has plagued my family this trip and caused us to lose many magical, precious and un-crowded
minutes in the parks. I am heading to the front desk planning my presentation and reminding myself that it doesn’t usually pay to get angry. I must present my issue in a calm manner that accurately reflects the aggravation
this problem has caused me.
I hit the desk and immediately ask for a manager because I know that the CM will not resolve my problem. However, I am required to present my issue to the CM so she can make sure she can’t fix the problem. So I tell her that I checked my Park Hopper tickets (2 of them) on the first day here and the CM said there weren’t any visits left on them and threw them out. I was pretty sure that I had 1 day left on each pass. I also checked my son’s ticket which I believed had 1 park day and 2 water parks and more visit left on it. The CM informed me that I didn’t have any park visits left but I did 2 water-park and more visits. The CM had me buy extra days on a separate ticket because she scanned my son’s ticket many times but could not add the days on. The CM told me I could still use the old ticket to get into the water park or laser quest and I needed to use the new ticket for the theme parks. I continue to explain that I could not get into Laser Quest and had to purchase admission. I went to the desk for a 2nd time and explained my problem to the CM who proceed to scan my ticket and do some things on the computer and informed me that I was all set. I am now back for the 3rd time
because I couldn’t get into Blizzard beach and spent ½ an hour of my EMH trying to get to the bottom of the problem until I was informed that it had to be resolved at the hotel desk.
Okay, the CM tells me, I’ll get someone
. (I knew she couldn’t help me)
I meet some kind of manager and try to size him up and decide whether or not he can help me. I am not sure
.
I have to repeat the whole story again
.
The manager then scans said ticket and says that there is 1 park visit and 2 extra visits but the CM invalidated the ticket. I tell him I knew there was a park visit on there but the CM told me no. He explained that she must have counted the day we hopped parks as 2 visits because it looks like 2 visits on the computer and you have to look at the dates closely. I said well that doesn’t help me with the 2 tickets she threw out and told me there weren’t any visits left because I was pretty sure each adult ticket had 1 park hopper day left apiece. I wouldn’t have saved the tickets if there wasn’t any days left.
He doesn’t really say much but he looks like he is thinking
, for a while. What is he thinking about? I just don’t know. Maybe he is trying to decide if I am being honest. Did the CM really throw out 2 of her park hopper tickets?
He then prints out 3 tickets. Not just any 3 tickets but 3 almighty
tickets. He explains the power of these almighty
tickets. One ticket will get you into any park (theme park, water park, pleasure Island or laser quest) you can park hop between all parks (theme park, water park, pleasure Island or laser quest). You could go to Blizzard beach, laser quest Magic Kingdom and Epcot in the same day using this one ticket. They are also unlimited fast-passes and you get a night in the castle. Okay the fast-pass and Castle part was just wishful thinking but the 1st part is true. I never knew such a ticket existed.
So let’s tally this up I lost 3 regular park hopper days and 2 extra visits. I got into Blizzard beach free because I made a huge stink and I got three almighty
tickets. I guess that is okay because he really didn’t have to believe me about the other tickets that the CM threw out. I’ll have to carefully plan when I use the Almighty Tickets to get the most bang for my buck. I still have 2 of them they expire in 2017.


I hit the desk and immediately ask for a manager because I know that the CM will not resolve my problem. However, I am required to present my issue to the CM so she can make sure she can’t fix the problem. So I tell her that I checked my Park Hopper tickets (2 of them) on the first day here and the CM said there weren’t any visits left on them and threw them out. I was pretty sure that I had 1 day left on each pass. I also checked my son’s ticket which I believed had 1 park day and 2 water parks and more visit left on it. The CM informed me that I didn’t have any park visits left but I did 2 water-park and more visits. The CM had me buy extra days on a separate ticket because she scanned my son’s ticket many times but could not add the days on. The CM told me I could still use the old ticket to get into the water park or laser quest and I needed to use the new ticket for the theme parks. I continue to explain that I could not get into Laser Quest and had to purchase admission. I went to the desk for a 2nd time and explained my problem to the CM who proceed to scan my ticket and do some things on the computer and informed me that I was all set. I am now back for the 3rd time

Okay, the CM tells me, I’ll get someone

I meet some kind of manager and try to size him up and decide whether or not he can help me. I am not sure

I have to repeat the whole story again

The manager then scans said ticket and says that there is 1 park visit and 2 extra visits but the CM invalidated the ticket. I tell him I knew there was a park visit on there but the CM told me no. He explained that she must have counted the day we hopped parks as 2 visits because it looks like 2 visits on the computer and you have to look at the dates closely. I said well that doesn’t help me with the 2 tickets she threw out and told me there weren’t any visits left because I was pretty sure each adult ticket had 1 park hopper day left apiece. I wouldn’t have saved the tickets if there wasn’t any days left.
He doesn’t really say much but he looks like he is thinking

He then prints out 3 tickets. Not just any 3 tickets but 3 almighty


So let’s tally this up I lost 3 regular park hopper days and 2 extra visits. I got into Blizzard beach free because I made a huge stink and I got three almighty
