I'm curious what you think of this PR move...

[Buzz2001]

O.K.- we all know the customer relations side of Disney has been lacking lately .... I just got a call today from some bigwig at Disney guest services who said she received my Email regarding some "unmagical" things that occurred during our last trip at the Polynesian. Basically- I found some junk under the bed and just threw it out and housekeeping pretty much was nonexistent- but the biggie was when my toddler found medication (I later found out it was a sleeping pill) next to the nightstand that was NOT from us. I brought it to the front deskin a ziploc and the guy said "what do you want me to do with it?!" I was floored by his rudeness and not wanting to ruin our trip- I just walked away. Of course, now I know I should have asked for a manager.... needless to say, sorry this is so wordy.... the message from guest relations said they apologized for any problems we incurred and would be sending $10.00 Disney dollars to us as a sign of good will. I can't believe a measly ten bucks is all they can do- I don't even want $$$- how about an apology from the jerk at the front desk? (I included his name in the letter) or maybe a complimentary dinner for our next visit (which would probably cost them LESS than ten dollars! Anyway, she left a call back # and I don't know what to say if I even bother to return the call... I am actually insulted. Am I overreacting? Flame suit is on so fire away!

I think you are over reacting.

First, I am a believer that if you are dissatified with your room, resort, CM, theme park or vacation, find a manager and discuss it there, not once you get home. You're more likely to get your apologies in person.

Secondly, does rudeness have a price tag so that if a CM is rude, you are entitled to a certain amount?

Lastly, you have a legit gripe about the room but it is with management. Housekeepers only get so much time per room. They are held to a schedule. Getting down on their knees to check under the bed may or may not be on the list of things to do just like changing bedspreads between guests is not. Anyone could have missed seeing a small pill on the floor between the bed and nightstand. What would you have like the front desk to do about it?

 

[Goofy4WDW1964]

since you asked, yes, you over-reacted. What exactly WAS the desk person supposed to do with the pill?
Get over it, and stop trying to extort comps from WDW when no harm was done. YOU are the reason prices are so high!

Sorry, but your wrong. She isn't over reacting. They're lucky it wasn't my son who found it. You want to see over reacting? I'd verbally rip into anyone who treated a real threat to my sons life as glib as that.

All the front desk clerk had to do was apologize and let her know that he would make sure that it got reported to housekeeping. Is that really to much to ask from a CM to help ensure that a child doesn't overdose on dropped medication?

If you really think 10 Disney Dollars is driving up your ticket cost? Wait and see what a $10 million dollar lawsuit does if a child ever dies from swallowing a pill that was missed on a hotel floor. I agree that some lawsuits are frivelous. This wouldn't be one of them.

 

[Sammie]

I think everyone needs to remember that in all fairness to both the OP and Disney, this is one side of the story. Unless you were there to witness the exhange you have no idea what was said or how it was said.

I seriously doubt if everyone would be brutally honest that somewhere in everyone's own home something could be found that would be dangerous to a small child.

Some responsiblity has to always fall with the parent.

 

[Goofy4WDW1964]

I think everyone needs to remember that in all fairness to both the OP and Disney, this is one side of the story. Unless you were there to witness the exhange you have no idea what was said or how it was said.

I seriously doubt if everyone would be brutally honest that somewhere in everyone's own home something could be found that would be dangerous to a small child.

Some responsiblity has to always fall with the parent.

I agree, but if I brought a spleeping pill that my toddler son found on my hotel room floor that was not mine and all that was said was "what do you want me to do with it" (and my response was based on that), then you bet I would lay into him/her.

And the next time you pay me $300 a night to stay at my home, feel free to complain about any child hazards in it.

When I checked out of the Sheraton Studio City in June 2005, the desk clerk ask me how our stay was. I told her that it was great, the staff was fantastic. I told her that they may want to have someone check the bathroom sink in our room because it seemed to drain pretty slow. She politely apologized and took $15.00 off of our bill. I wasn't even complaining about it. I mentioned it so that they could correct it. THAT is how it is handled. And that was just a slow drain. Nothing life threatening to a child. Maybe it is time for Disney to learn customer service from other companies instead of the other way around.