Im a DVC member and pissed

[z28wiz]

Long story short we are DVC members, we added on a contract in January due to the promotion of getting 4 WDW annual passes. The contract clearly states after 7 on time payments you receive them which I did and my guide had confirmed two months ago that I would be receiving them Aug 15th which I did. Well today a rep from DVC called me and said he canceled them out as I was not supposed to receive them????? I was furious and stated my contract clearly states that. Well I get off the phone and call my guide and find out he is no longer with DVC, so I am assigned a new one. He seemed very nice and said he would get back to me. But we have a trip coming up and I don't want to shell out 1600 for annual passes now. Has anyone received this type of phone call lately.

 

[KAT4DISNEY]

When we received passes in a promotion there was a contract for them. It was an individual sheet. I would believe that you should have had one as well that can be used as your proof. Actually I re-read and see that you do have this. Did you mention this to the person you spoke to who said he cancelled them? I'd call quality assurance about this one. I've had good response when going thru them for a problem on the contract.

 

[z28wiz]

The contract clearly states after 7 on time payments you receive them which I did and my guide had confirmed two months ago that I would be receiving them Aug 15th which I did.

 

[bookwormde]

call DVC quality assurance and see if they can figure it our, MS can give you the number.
Cancelling AP vouchers that you have recieved sounds really fishy.

bookwormde

 

[a742246]

I am sure Disney will honor your vouchers, it sounds like someone at Disney doesn't know what they are doing. Be polite and firm over the phone whenever you talk to them and always ask to speak to the supervisor. When this is settled ask them what they can do for you for all the troubled they caused.
Good luck!

 

[ChiSoxKeith]

Dang, that would have been a nice incentive - 4 annual passes.

 

[Sammie]

I hope you got this person's name. This is getting ridiculous and needs to be addressed.

There are really some rogue staff members lately at DVC and they need to go.

 

[TisBit]

I hope you got this person's name. This is getting ridiculous and needs to be addressed.

There are really some rogue staff members lately at DVC and they need to go.

Not sure how you can lump every persons complaint into such a generic statement, but to each their own

As already suggested I would contact quality assurance and get it straightened out, should be relatively simple in sending them the sheet from your contract to prove you were part of the incentive.

 

[Mtnman44]

You do pay for them by way of a higher purchase price.

Dang, that would have been a nice incentive - 4 annual passes.

 

[Disneybuckeye]

Oh my! I can't believe they sent them to you and then cancelled them. Good luck in your quest to have this resolved and please let us know what happens!

 

[Sammie]

Not sure how you can lump every persons complaint into such a generic statement, but to each their own

As already suggested I would contact quality assurance and get it straightened out, should be relatively simple in sending them the sheet from your contract to prove you were part of the incentive.

Because lately we are seeing more and more instances of DVC staff not having thier act together with correct info. I do not find that acceptable at all and will not make excuses for them.

I did not say "all" of the DVC staff is that way but lately there are just too many instances of this happening. However a few rotten apples will spoil the barrel. So I am in favor of removing the bad ones.

 

[Jason@dvcstore]

Long story short we are DVC members, we added on a contract in January due to the promotion of getting 4 WDW annual passes. The contract clearly states after 7 on time payments you receive them which I did and my guide had confirmed two months ago that I would be receiving them Aug 15th which I did. Well today a rep from DVC called me and said he canceled them out as I was not supposed to receive them????? I was furious and stated my contract clearly states that. Well I get off the phone and call my guide and find out he is no longer with DVC, so I am assigned a new one. He seemed very nice and said he would get back to me. But we have a trip coming up and I don't want to shell out 1600 for annual passes now. Has anyone received this type of phone call lately.

I understand your frustration. This doesn't sound like Disney and I hope this gets resolved sooner than later.

Jason

 

[z28wiz]

I just got home from work and now they are closed. I will call them first thing in the AM. The new guide said he would get back to me tomorrow morning as well. When he looked it up and said I should have gotten them and they should not have been canceled. I did have the persons name who called and canceled them. I also called ticket services to confirm, and indeed my vouchers were canceled. I have the contract and I have an email last from last month from my old guide saying I should be receiving my 4 passes that week which I did. I've never had issues with DVC in the past, so it was a complete surprise. I'll keep everyone updated.

 

[Daddio]

Definately an error on someone's part and I am sure you will get your passes. As others have said, you need to speak with someone in quality assurance who will sort it out quickly for you.

David

 

[z28wiz]

Thanks David. Also it was that castle to castle promo the end of 09.

 

[stopher1]

Dang, that would have been a nice incentive - 4 annual passes.

You do pay for them by way of a higher purchase price.

It was a nice sounding promotion. Like the cruise incentives they've had, if you bought a certain number of points or higher, and paid the full per point cost you could get 4 or 8 AP's. It was the "Castle to Castle" promotion, good on purchases at AKV and / or VGC, and I think BLT might have been included as well but can't recall for sure. We looked at it, but in the end didn't do it, sticking with the dollars off incentive instead when adding on additional points at VGC.

 

[maburke]

Good luck! I'm sure it will work out, but how frustrating!! Do keep us updated about what you hear. What reason did the person give who cancelled them? Just "You should not have received them?" Did he think you didn't buy during the promotion, or you hadn't made enough payments, or what?

 

[ClarabelleCow]

I can not believe they actually gave you vouchers, then took them back!!! How awful, they should have just sucked it up and that should have been the end of it if you really weren't supposed to get them. But it sounds like you were, maybe a disgruntled employee?? Curious on how this one ends!

 

[nytimez]

Good luck! I'm sure it will work out, but how frustrating!! Do keep us updated about what you hear. What reason did the person give who cancelled them? Just "You should not have received them?" Did he think you didn't buy during the promotion, or you hadn't made enough payments, or what?

I'm curious too.

 

[z28wiz]

I can not believe they actually gave you vouchers, then took them back!!! How awful, they should have just sucked it up and that should have been the end of it if you really weren't supposed to get them. But it sounds like you were, maybe a disgruntled employee?? Curious on how this one ends!

Disgruntled employee, lol. I'm a Police Officer in PA. Never have worked for Disney.

But anyways, I called quality assurance and just received a call back about 5 minutes ago, they are mailing me my new AP vouchers. It was a mistake on the ticket center end. They said, the ticket center has been calling several individuals and doing the same thing as some extra ap vouchers went out and they weren't sure who got the extras. IMHO that wasn't a very professional way to handle it.