We bought BCV and BWV this year. One direct through Disney and one resale. If I had to do it again I would have just gone through Disney for both purchases. I may only buy resale again if it was at OKW because the resale price is significantly lower. But if I want additional BCV I am doing direct, no way would I do resale again!
Here are some issues we had doing resale, YMMV. I should say that we did our resale through a reputable company, one you all know, I am not naming names. Sorry this is long. I pretty much stink at being brief
Problem 1, Bad communication:
The first resale we tried we put in and overnighted our deposit. After waiting quite a while I emailed the company to just check in. They told me they had been trying to reach me for 9 days to tell me that Disney had exercised ROFR.
I got plenty of other emails and phone calls during this time period, got their response to my last email just fine, so no clue why they could not reach me for 9 days. I decided to shrug it off and try again.
(We had other incidents of people not returning phone calls or messages prior to this, this is just one example. Also some emails we recieved were a bit curt.)
Problem 2, Unforseen delays:
We put in for another resale and got notice that Disney had waived ROFR. We were told it would be 10 to 15 days to get our closing documents.
On day 16 I emailed to let them know I had not seen my closing documents and to check in. I thought perhaps that it meant 10 to 15 working days not calendar days. I was told no, they just had not gotten to it yet. I ended up getting my closing documents after 24 days.
Problem 3, They almost lost our money!
Yay, I have my closing documents! I sign them all then send them and my check via Express Mail.
Three days later they emailed back saying they received our paperwork but no check. I emailed and said look again, the check is in there. Waited 2 hours, no email back so I called. I called every 30 minutes the entire day and only got voicemails no matter what number I tried. Left lots of messages, no return phone calls. Finally close to 6:00pm I got someone on the phone.
The person I spoked to said they log every envelope that comes in and its contents. In their ledger it said paperwork recieved, no check. I asked again for them to check the envelope. She did and said no check here.
We went round and round for 20 minutes over this. I insisted that I mailed the check, she insisted that I must have not put it in the envelope or perhaps just did not send it. While she was polite she was treating me like I was an idiot or a jerk. I told her I distinctly remember putting the check in the envelope because heck, that is a lot of money and you wanna make sure it gets there!
Finally I said, "what does the envelope look like that you have, maybe the person who logged mail put my stuff in someone elses envelope". She said no check for $17,863.71 was posted in any account today so that could not have happened.
I asked again, would you please tell me what the envelope looks like. She said it is just your standard Express Mail envelope. And I said, ok, what about the white envelope that was inside it. She said there is no white envelope only this one, maybe you forgot to put the white envelope with the check in the Express Mail envelope.
I told her that was not possible and to look at the Express Mail envelope. Do you see the clear window on the front? Yes. Well do you see your address on the envelope anywhere? No. Well that is because all my signed documents and my check was in a white envelope, addressed to you and that addressed part is what shows through the clear window.
Bingo! I was no longer idiot girl and after arguing on the phone for now about 30 minutes she said she would ask the receptionist tomorrow about the white envelope. I did not have a good feeling about this and I said I really would like it if you would go looking for it now. She agreed to look...sort of grudgingly and said she would call me back
She called back about 15 minutes later, she found the inner envelope...and my check...in the TRASH!
Now, I understand mistakes happen but this one is pretty bad. What irked me more was the fact that I was treated like I was an idiot or that I was lying about sending a check. Thank god she thought to check the trash.
ANYWAY to make a long story longer
, that was about 4 weeks ago and I am told it takes 4 to 6 weeks for us to get the deed. At that time they let Disney know as well. I am not sure how long it takes to get in the system after that. I was on the phone with
DVC just to check and they do not have this resale in their system yet for us.
Buying a resale was cheaper but not worth the headaches and the stress. The wait is also a bummer too. I am guessing it will be close to two months after we paid that we will have the points in at Disney.
With buying direct from Disney we were in the system the same day they got our funds and could make ressies right then and there. Communication has been excellent and has been zero stress. Again, YMMV.
