I used chase pay at shoprite (well, my husband did, his CSR) on Saturday. Charge posted and he only got 1x UR. Are the bonus points delayed or should we SM?
I only got 1x on my CSR too. I’m at WDW so I’ll probably give it a few days and wait until I get home to SM, but if you contact them let us know what they say. It was a public offer so I can’t imagine we’ll have an issue if we contact them.
Here's the response I got through SM:
"Upon review of the Shoprite transaction in the amount of $xx.xx on January 21, 2018, I can confirm that Chase Pay was used and you qualify for the bonus rewards.
The Chase Pay promotion with Shoprite stores or Shoprite.com purchases earn a total of up to 10% Ultimate Rewards, with a maximum of $400 in overall purchases between January 1, 2018 through February 4, 2018.
Please note, the 10% Ultimate Rewards points includes 1 point on non-bonus categories and an additional 9 points for the offer. You must use the Chase Pay with Sapphire Reserve checkout at the Shoprite stores and Shoprite.com to earn the 10% bonus points. Please note that the bonus
points will not be viewable online until after your statement cycles closes.
Your rebates are calculated after each statement closing date. Your billing statement closes on February 18, 2018, and we ask that you allow 24 - 48 hours for your reward balance to be updated online."
Not how any of these types of things have ever worked before, so I find it odd. The "extra" UR have always shown up when the charge posts on other promos. But okay, I'll wait and see. Next statement doesn't close until February 18 so it's a while to wait. Also, the transaction was Jan 20, not 21, and I referenced Jan 20 in my original message.