chattadisser
DIS Veteran
- Joined
- Apr 15, 2010
- Messages
- 1,267
Well here's an on-going saga for the holidays that I don't think anyone else has experienced - at least that I remember. So DH applied for a CIU via support from me earlier in the month. He was immediately approved, I had the card expedited and set up a charge to be made on the 20th on the card. I go in yesterday on the 22nd to make the payment on the card and poof it's not in his online biz account. I checked and made sure that the charge had been made to the card and it had.Just checked my and DHs accounts online and can see everything….how odd it disappeared
So I sent an SM explaining that I wanted to make a payment on the card and it's gone. They replied back that they would have to refer me to the IT dept and then this morning there was another SM from the fraud dept that DH needed to call them. So he did and after speaking to 6+ people and over an hour of time all we got out is he needs to send a copy of his DL, SSN and a utility bill to prove its him. No one will answer the question of why would they ask for this info after approving and allowing a charge on the card. In the meantime, the charge just sits there. We didn't even explore the whole "how do we meet the MSR on a card that we can't access". I do have the support points pending on my account.
For now, we're letting this sit for the weekend. DH may try to call again on Monday, he deals with this type of crap for work so he's much better at this type of thing than I am. He did get an email address to send the info to so we might just send it and see what happens. I just find it so odd that they didn't ask for this info before approving him. He has another CIU card and multiple other personal Chase cards.