Yeah I think it‘s not a SW travel fund - at least that was my understanding- tbh they (Chase Travel) were pretty confused on the whole booking SW thing. I finally just told them to cancel it figuring funds would show up. This morning flight still showed under my account as booked - later it disappeared but no travel fund showing up. Called Chase Travel again today and when asked about booking the earlier (cheaper) flight they said they could but I would forfeit the difference in price. Told them to just book my original flight (which was still at the price I originally got it for. I will try it all over again next week. I am back at square one - on SW site I get the “you cannot change this reservation, purchases made through
travel agency cannot be modified on SW dot com”. I hope to get better clarification next talk. Pretty certain I won’t be using Chase Travel to book my SW flights in the future - something has definitely changed over there.