Warning for Verizon customers attempting to use the new Amex wireless credits. We already know that paying part of your monthly bill with a credit card will void the credits you receive for enrolling in autopay. You can potentially get around this by using your American Express card to purchase Verizon gift cards, then apply the gift cards to your bill.
I just used 2 AmEx Biz Plat cards to purchase 2 $25 Verizon gift cards - they are sent by mail, there is no digital redemption option. Unfortunately, when I try to use gift cards, or check their balance, they are reported to be invalid. I tried phone, text chat, and twitter, and Verizon reps are unable to resolve this issue. I was told to go to a Verizon store to have it addressed. However, a google search of, "Verizon gift card invalid," pulls up multiple reports of this same problem, and that the problem could not be resolved in physical stores. Many of these reports were for much higher dollar amounts, and it took months of escalating phone calls to get the issue resolved.
I think I'm just going to dispute the charges with AmEx. It is unfortunate to lose out on these wireless credits.