georgina
DIS Veteran
- Joined
- Apr 21, 2003
We do.....we have historical no-show and cxl percentages....speaking as the Director of Revenue of a hotel in a major hotel chain we have all of this data. We never try to relocate however it happens (some places more than others) to maximize revenue. Also we oversell room types but if booked directly you will almost always get the room booked. OTA bookings do not have that guarantee or the status benefits and that is why hotels push to book direct and of course the hotels don't want to pay the OTAs the commission.
Marriott - I have Gold status from the credit card. Checked into a room in Alexandria VA Sunday night (booked on the Marriott website) after a long drive from Boston. I had reserved a 2 double bed room, front desk person was pushing me to accept a 1 queen room. It was late, I was tired and pretty annoyed so it was hard to be polite. (Side note - I had booked a package with free water taxi passes which came in handy as the metro line to that area was shut down for construction. That was a nice perk)