miztressuz
DIS Veteran
- Joined
- Feb 23, 2011
- Messages
- 6,923
Yes we got charged for us even though we didn’t eat because we were there. I asked to be credited the dining credits but the restaurant and pofq desk wouldn’t do it.
The gift card was a fiasco. Instead of my kids remembering their first 5k race they remember the lost gift card. I really kept my cool in front of them. Had it not been for their presence I would have caused a scene. After spending all afternoon and the next day working with guest services and dvc I was able to get my card info. I normally have my cards loaded in the gift card site well I had deleted this one to add another one and forgot about it. So I didn’t have a copy of the number. By the time I got the number $300 was used and I still had to pay for our meals. So in all I was out $590 and it created memories that shouldn’t be remembered. Sad my kids still talk about it after a year. They even told people outside in March don’t have Grace and cancel your reservation.
She had said I never gave her the gift card. The manger did nothing and said we still had to pay for our meals. I was furious but after dealing with it for 2 hours I didn’t want the kids to miss out on any more time in the park so I paid for the meals.
Wow, just, wow

Not sure what you could do now for the GC but I would have totally called the cops for that. Either through intent or negligence that server stole/allowed to be stolen money straight up.
If you haven't done so already you should really write about those 3 incidents to Disney because the allergy unaccomodation and outright theft are totally unacceptable. I can't imagine Disney wants that out there and I hope they do something in an effort to make it right. Offhand I'm having a hard time finding the email address for Guest Relation, which is usually where complaints go. But here's the corporate email, TWDC.Corp.Communications@Disney.com, and the web form that pops up for guest relations email inquires, https://disneyworld.disney.go.com/help/email/
Sorry you had such trying episodes on what otherwise seemed like a fun trip.
I am blessed to have the funds to do this and I feel for those who do not. 


thank you for that
It is two nights and they said that there was special pricing if you signed up that night... of course lol. I didn't catch what a two night ticket was going to run but I did overhear that a one night ticket was the same $186 we paid... if purchased that night (of course!) so I'm expecting it will go up by a bit.
