miztressuz
DIS Veteran
- Joined
- Feb 23, 2011
- Messages
- 6,912
Yes we got charged for us even though we didn’t eat because we were there. I asked to be credited the dining credits but the restaurant and pofq desk wouldn’t do it.
The gift card was a fiasco. Instead of my kids remembering their first 5k race they remember the lost gift card. I really kept my cool in front of them. Had it not been for their presence I would have caused a scene. After spending all afternoon and the next day working with guest services and dvc I was able to get my card info. I normally have my cards loaded in the gift card site well I had deleted this one to add another one and forgot about it. So I didn’t have a copy of the number. By the time I got the number $300 was used and I still had to pay for our meals. So in all I was out $590 and it created memories that shouldn’t be remembered. Sad my kids still talk about it after a year. They even told people outside in March don’t have Grace and cancel your reservation.
She had said I never gave her the gift card. The manger did nothing and said we still had to pay for our meals. I was furious but after dealing with it for 2 hours I didn’t want the kids to miss out on any more time in the park so I paid for the meals.
Wow, just, wow

Not sure what you could do now for the GC but I would have totally called the cops for that. Either through intent or negligence that server stole/allowed to be stolen money straight up.
If you haven't done so already you should really write about those 3 incidents to Disney because the allergy unaccomodation and outright theft are totally unacceptable. I can't imagine Disney wants that out there and I hope they do something in an effort to make it right. Offhand I'm having a hard time finding the email address for Guest Relation, which is usually where complaints go. But here's the corporate email, TWDC.Corp.Communications@Disney.com, and the web form that pops up for guest relations email inquires, https://disneyworld.disney.go.com/help/email/
Sorry you had such trying episodes on what otherwise seemed like a fun trip.