i just had to laugh

[ldubberly]

I called to make my Disney dining reservations. The automated part of the call made me laugh. It went:

if you are calling to make dining reservations, press #1 (that is why I called the DINING phone #)
if you are calling to make reservations for Victoria & Alberts, press #2; if not, press #1
if you are calling from the Orlando area or if you want to make reservations within the next 7 days, press #1; if not press #2
if you have been here before, press #1; if not press #2
if you have been here more than 4 times, press #1, if not press #2

Are they really that specialized? I half expected the next prompt to ask me my eye color and what color shirt I was wearing.

I keep imagining all the operators sitting in a big room with signs over their head identifying their specialty- reservation operator for people that live out of town, want to make their reservations beyond 7 days, and have been to Disney more than once, but less than 4 times.


I guess you had to be on the phone to laugh with me, but I thought it was funny.

 

[KTSMOM]

I called yesterday to make an ADR and I too thought it was strange that they wanted to know how many times I had been to DW.
I had to think quick on my feet to try and remember if I had been there more than 4 times or less since some arbitrary date they chose. Lordy, I better have my DW stats in hand next time I call.

 

[mom22princesses]

I found out something making my ADRs for the last trip. If you press #1 on the Orlando area/next 7 days question ... you don't have to sit through the last 2 questions! Now, that would be just plain wrong and mess up Disney's marketing surveys etc. However, after calling to change/move my ADRs for the 3rd time in one day ... I'd had enough! LOL!!