i just got a rude awakening

[Brocktoon]

So, you make the reservations, have printed confirmation (which I think is smart no matter if you are going to a show, a dinner or a resort)and show up at the restaurant ready to eat (at the right time)...

Why on earth does the responsibility NOT sit squarely on Disney's shoulders at that point? If Disney overbooks a TS place, that is Disney's mistake. Of course they should accommodate you if they allowed the booking in the first place, the question of how to accommodate your party is not your problem, it is Disney's. I get that they cannot seat everyone if a place is overbooked (physical impossibility) but they owe those turned away (who DO HAVE ADRs) an apology and if they are smart, they would offer some form of compensation for the guest's inconvenience due to their mistake.

I wouldn't throw a screaming fit or make any sort of a scene but I guarantee that if I knew I had a valid ADR I would keep 'discussing it' and going 'up the chain' until it was made right. I always make sure to carry my printed confirmations with me (for anything I have made advance plans for not just dining) because I know that issues can come up at any time and also that I sometimes get things wrong too, I once showed upon the wrong day to eat at Le Cellier but by looking at printed ADR, I could see that it was MY error and I apologized, had a CS meal that day and came back on the right day.

NO GUEST should ever be made to feel as if Disney (or any other company) thinks they are lying when they are standing there with PRINTED proof. When Disney makes a mistake (and they are responsible for their computer system not me) they should make it right. I don't doubt that sometimes some guests try to 'get away' with things. However, CMs who are so cynical that they won't even take into account an official printed Disney confirmation are providing poor customer service.

I agree ... I think there is a difference between having an ADR confimation number written down, and having the printed proof of the ADR from an e-mail or website.

I'm bringing print-outs from Disney's site confirming my ADR. I'm not one to complain, but if they lose my ADR, Disney will do something to take care of it. Whether it be seating me, or refunding me for a day of my dining plan (I'm paying for my dining plan out of pocket), the fault lies with Disney.

 

[gingerfeathers]

I always call a month or so before the trip to double check ADR's. If there's an issue, I'd rather take care of it then rather than get there and have problems. In fact, I did this last week and they had trouble finding my ADR for our final night. It took him about five minutes, but he finally located it.

I understand things happen, so I wouldn't be too upset if I had to rebook elsewhere a month out (though yes, I will admit if my Le Cellier reservation was messed with, I'd be desperate!). Plus stalking the ADR wanted/exchanged/cancelled threads also help to score great ADR's if necessary.

I also go to concierge and ask them for a printout of our reservations once we arrive at the hotel. That way you have an "official" printout, so if there is a glitch, you can show them that and they'll know you're not lying.

Oh, and for the record, my ADR's don't show up online either. But they're all in the system.. or at least last week they were!

 

[PrincessBelle39]

Oh, and for the record, my ADR's don't show up online either. But they're all in the system.. or at least last week they were!

Same here. I can't retrieve any of my ADR's online. But I rang to book the desert party the other day and checked them all with the CM. They are all there as booked.

 

[zima-cheryl]

I also go to concierge and ask them for a printout of our reservations once we arrive at the hotel. That way you have an "official" printout, so if there is a glitch, you can show them that and they'll know you're not lying.

That is a great idea!! I'm going to use that on our next trip.

Oh, and for the record, my ADR's don't show up online either. But they're all in the system.. or at least last week they were!

Same here. I can't retrieve any of my ADR's online. But I rang to book the desert party the other day and checked them all with the CM. They are all there as booked.

I'd been having issues w/the on-line site until the last day or so too.

Try this web page to find your ADRS:
http://disneyworld.disney.go.com/store/retrieveReservation

It seems to be working & has come up w/all mine - where a few days ago it couldn't find anything. Evidently they have fixed something in the system in the last day or so.

 

[rlahsin]

I've both gone back into the online system and pulled up my ADRs as well as called Disney to confirm them with a CM. I've changed them so many times..I can easily see how things could go wrong. I'm also going to print out my confirmation e-mails and bring them to each dinner. If I don't show up in the system after all of that, maybe there is some reason that I wasn't supposed to eat there!

Regina