CarolAnnC
<font color=blue>Caught Smuggling Jello Shot Syrin
- Joined
- Oct 9, 2000
- Messages
- 12,230
I had a wonderful stay, my first time in a BWV studio as I usually have the one or two bedroom unit. I did miss the nice jacuzzi and washer and dryer, however. The laundry room down on the first floor only has two washing machines and it was not always easy to grab one to toss in some wash.
I had a preferred view room overlooking the main pool. Even though I was on the third floor, the view was obstructed by a large tree. I did not request it be chopped down, however, lol.
The Boardwalk is such a great location! I love being able to run out and choose from nice restaurants or take out for quick meals. There is always some fun and excitement to view, and it is an extremely convenient location for getting to Epcot or MGM.
My room was ready when I checked in around 1:30 pm on Thanksgiving Day. I was most surprised, to say the least! I had thoroughly expected to be told to check back at 4 pm.
The check in experience, was not the best I have had, however. The CM seemed frazzled even though there was only one other person in line and several other CM's finishing up their guests. I do not usually complain, but here is the situation. First, no "Welcome Home". Ok, not critical but always a nice touch for members to hear. She took my confirmation page, asked how many keys and if I had a car. The next thing I knew, she was handing me the keys and a little card with my room number. Nothing else. I asked if I could have a member booklet with the brochures on the hotel, parks and what is happening that week at WDW. She gave me one without a word. After I left the desk I realized that I was not given the AMEX White Glove lanyard and pin gift. I had used my AMEX card for room charges and should have been given the gift. When I went back later the next day, the CM on duty told me that it is not given to members. I educated her and showed her the fine print in writing, LOL! Well she then told me that "you learn something new every day". Sadly, she was training a new employee at the desk..sigh.
The only other negative experience on my otherwise wonderful stay was my trash and towel day. I returned from the parks expecting it to be done at 6:30 pm. I need to shower quickly and meet friends for dinner. Well there had been someone in there, but only two out of three trash containers were emptied. There was still a dirty wash cloth by the bathroom sink, and only one fresh wash cloth had been placed there. The toilet paper was not replenished and was almost gone. No soap left and the bar in the shower was almost a tiny nub by now ( I was there 9 nights lol). I called Housekeeping and was told I needed to speak to a manager. I relayed the same story once again and was told someone would be right down. Twenty minutes later, I called and said look I am late to dinner. I am going in the shower. They said they would delay the housekeeping to come in 45 minutes later.. By the time I returned after midnight the problems had been rectified by Housekeeping. But I told them I was highly annoyed especially since I had left a $3.00 tip and it seems the tip was taken, but the job not done. They said they would duly note and correct the CM.
Other than those couple of instances, I had a marvelous stay at BWV. The weather was great except for one chilly, rainy day, and I always say any day at WDW is sure better than one here at home! LOL!!
I had a preferred view room overlooking the main pool. Even though I was on the third floor, the view was obstructed by a large tree. I did not request it be chopped down, however, lol.
The Boardwalk is such a great location! I love being able to run out and choose from nice restaurants or take out for quick meals. There is always some fun and excitement to view, and it is an extremely convenient location for getting to Epcot or MGM.
My room was ready when I checked in around 1:30 pm on Thanksgiving Day. I was most surprised, to say the least! I had thoroughly expected to be told to check back at 4 pm.
The check in experience, was not the best I have had, however. The CM seemed frazzled even though there was only one other person in line and several other CM's finishing up their guests. I do not usually complain, but here is the situation. First, no "Welcome Home". Ok, not critical but always a nice touch for members to hear. She took my confirmation page, asked how many keys and if I had a car. The next thing I knew, she was handing me the keys and a little card with my room number. Nothing else. I asked if I could have a member booklet with the brochures on the hotel, parks and what is happening that week at WDW. She gave me one without a word. After I left the desk I realized that I was not given the AMEX White Glove lanyard and pin gift. I had used my AMEX card for room charges and should have been given the gift. When I went back later the next day, the CM on duty told me that it is not given to members. I educated her and showed her the fine print in writing, LOL! Well she then told me that "you learn something new every day". Sadly, she was training a new employee at the desk..sigh.
The only other negative experience on my otherwise wonderful stay was my trash and towel day. I returned from the parks expecting it to be done at 6:30 pm. I need to shower quickly and meet friends for dinner. Well there had been someone in there, but only two out of three trash containers were emptied. There was still a dirty wash cloth by the bathroom sink, and only one fresh wash cloth had been placed there. The toilet paper was not replenished and was almost gone. No soap left and the bar in the shower was almost a tiny nub by now ( I was there 9 nights lol). I called Housekeeping and was told I needed to speak to a manager. I relayed the same story once again and was told someone would be right down. Twenty minutes later, I called and said look I am late to dinner. I am going in the shower. They said they would delay the housekeeping to come in 45 minutes later.. By the time I returned after midnight the problems had been rectified by Housekeeping. But I told them I was highly annoyed especially since I had left a $3.00 tip and it seems the tip was taken, but the job not done. They said they would duly note and correct the CM.
Other than those couple of instances, I had a marvelous stay at BWV.
The weather was great except for one chilly, rainy day, and I always say any day at WDW is sure better than one here at home! LOL!!
