If everyone says 'I don't want to complain and ask for it because I don't want to get my hopes up', then you're right, it will NEVER happen... Self-fulfilling prophecy. All I'm saying is that just because they've never done it up 'til now doesn't mean they won't do it in the future - but for that to happen, we REALLY need to make ourselves heard and complain to MS!
I'm not thinking it will happen tomorrow or anything, but we really do need to keep asking if we want it to EVER happen.
Seriously, they *do* keep tabs on things like this when people complain or ask for things like this, and sure, until the numbers get to a certain point, they will do nothing as they have until now. But if we keep on contacting them about it and drive those numbers up, they WILL start considering resolutions to the issue. Just because it takes time doesn't mean we shouldn't do it.