I am so upset. Someone threatened to hit my husband at the Soarin line and Disney did nothing

[Karin1984]

This is something aweful to happen to you and im sorry it happened. I had it myself once (not in Disney) when I pointed out a guy was smoking inside on a ferry. He went insane, threatened enough to scare the hell out of me. I was on my way to a theater and several people accompanied me off the ferry and into the direction to the theater. Still I don't like to go back there. I do. But try not to go alone anymore.

But if it happened to me in a place like Disney, I would have liked Disney to ask me what I wanted them to do. This happens more often in customer service with escalations. By asking this to the customer, you have a better chance to make up for what happened. Otherwise there is a chance that aftewards they have to do more damage control or that in the end the customer isnt satisfied by the solution.

You can always still go to guest relations to ask for some sort of compensation to make up for what happened.

 

[momof2n2]

Buddy should have been escorted out of the park

They should have a least told the guy he was done for the day

 

[msb578]

Not just at WDW, but everywhere, there's a gap between common decency/courtesy and the law. Most people respect lines; most people help a stranger in trouble.

Then you have "this guy", who probably didn't do anything illegal, but decided that the unwritten rules don't apply to him (at least not on that day).

OP, I'm sorry you had to put up with him/that.

 

[CampbellzSoup]

That is NOT the law in most states. It usually equates to harassment which pretty much you can't do anything about had he balled his fist and threatened him it could meanacing, however not just yelling.

Again why did your husband feel the need to say something?? Don't agitate the crazy people in Florida,,.

He should have definitely been thrown out though

 

[cjbcam]

Not to excuse the guys behavior but it really was not your buisness to say anything to him. Why should he have to explain anything to you? If you had a problem with him jumping lines then tell a CM.

My (then 3 year old) had to go to the bathroom when we were standing in a LONG line for Toy Storey. People like you wouldn't let him and my husband back through to where my girls and I were waiting. It's ridiculus.

 

[luvmy3boyz]

Your husband should have minded his own business. Who cares about one guy passing up others in line? He was probably just trying to catch up to his family. Geez.

Not to excuse the guys behavior but it really was not your buisness to say anything to him. Why should he have to explain anything to you? If you had a problem with him jumping lines then tell a CM.

My (then 3 year old) had to go to the bathroom when we were standing in a LONG line for Toy Storey. People like you wouldn't let him and my husband back through to where my girls and I were waiting. It's ridiculus.

It IS your business when someone cuts in front of you in a line. It's ridiculous to suggest it isn't. If you have a legitimate reason to do so you can just say that when someone asks. There is NO excuse for the line cutter's behavior. It's tiresome when people defend the actions of someone doing the wrong thing and criticize the person who dares to say something about it.

 

[Karin1984]

That story doesn't match the OPs. If your husband and kid explain the situation most people would have let them back in. The guy in this story doesn't say anything but immediately become agressive.

And in my opinion if people's behavior is out of line, you should be able to say so. Without getting yelled at or threatened. Whether it's cutting lines, littering or parking in a handicap spot, people should be able to tell this to each other, solving this themselves without getting a person with authority to solve the case for them.

 

[CampbellzSoup]

It IS your business when someone cuts in front of you in a line. It's ridiculous to suggest it isn't. If you have a legitimate reason to do so you can just say that when someone asks. There is NO excuse for the line cutter's behavior. It's tiresome when people defend the actions of someone doing the wrong thing and criticize the person who dares to say something about it.

It's actually not your business - if someone needs to use the restroom and their family is waiting in line you don't deserve an explanation - you'll get on the ride too, this one person isn't going to harbor that.

 

[Happy_2_B]

It IS your business when someone cuts in front of you in a line. It's ridiculous to suggest it isn't. If you have a legitimate reason to do so you can just say that when someone asks. There is NO excuse for the line cutter's behavior. It's tiresome when people defend the actions of someone doing the wrong thing and criticize the person who dares to say something about it.

Agreed- however this PP's situation with a parent bringing a child back forward to meet up with the rest of the family happens a lot, and most people are intelligent enough to figure out what is going on.

 

[revdon64]

Most rational people would be forgiving of someone trying to catch up to their family. That's been proven over and over again in threads on this board. But I have to wonder about the idea that we should just mind our own business and let this oaf skip the line. Take that to its natural conclusion and you have chaos where everyone is trying to bolt past everyone else and there's really no point in having a line. Bullies get to ride first and stay on as long as they want, no rules, might makes right. Personally, that's not a Disney World I'd ever take my kids to. And let's be honest here, if we're to take OP at their word then this guy was obviously doing something wrong and he knew it. Again, a rational person would have responded rationally, "I'm catching up with my family" or whatever. Someone with something to feel guilty about responds with anger and violence. If it were me, I would have pursued the charges if I felt like this guy was going to take a poke at me. Let him deal with the consequences of his actions.

 

[Disneylover99]

Disney asked if we wanted law enforcement, law enforcement said we could press charges and that if I didn't the guy would remain in the park. Disney implied the guy would be out regardless. We waited almost 3 hours becausewe had to help them find the guy, wait for security, wait for law enforcement, wait for the manager, talk to each of them, provide names, addresses, documents, etc. Then the park manager ASKED us what he could do, anything, that he wanted to make it right for us. I wish he hadn't asked, and instead just offered a fp or nothing at all.

Most of all we wanted the other guy to face some kind of consequence because the only reason he did not actually hit my husband, only shoved him, was because my husband stepped back. He also only stopped coming back at my husband when I said I was getting security.

I am sorry this happened to you. But at the same time, your thread title doesn't make sense....."Disney did nothing."

A CM got security. Security asked if you wanted law enforcement. Law enforcement asked if you wanted to press charges (which I'm assuming you chose not to do after all since the guy was released). And the park manager asked what they could do to make it right.

Having to deal with this sucks for sure, but I think in this case, Disney did everything they could for you.

 

[Karin1984]

It's actually not your business - if someone needs to use the restroom and their family is waiting in line you don't deserve an explanation - you'll get on the ride too, this one person isn't going to harbor that.

Without the explanation, how would people know if they are getting back to their family?

This means: when I am travelling solo and without any explanation I walk by the entire line of TSMM in the middle of the day in Xmas season, because I think 'everyone else in line will get on the ride, I don't have to explain myself', in your book I am allowed to do so? woohoo! With how many people can I do this or can I cut lines without saying a word with as many people as I want?

 

[atp]

I'm on my phone so it's hard to type an extremely complete and accurate description of what happened. I'll come back later to update. The guy did touch my husband, but he was not injured because he stepped back. So it was just running into someone, except on purpose. He was also very altered, like one would be if they had been fighting with someone. His reaction was completely out of proportion.

As for not letting people pass, we always let them. Specially if they have children. The guy was just at that moment getting in line right behind us and passing everyone, which is why my husband said something. We know this because the cast member was giving him one if those cards in the lanyards and explaining to him what to do. Regardless, my husband was not rude about it, did not block his path, the guy could have just kept walking. We have a witness who saw everything and knows how thing work in the US and he also felt the guy was a threat.

What was I expecting to get? I was expecting to not have to worry about running into him again, for starters. We could see this person again at any moment and he might be even more upset that we reported him,because that's how he was when the cast members confronted him, very agitated and aggressive. He was also mocking us.

If the park manager did not want to do anything beyond a fp he should have offered only that and not asked us to choose something. What did he want us to choose? A cupcake? A bottle of water? Even those cost more than a FP.

Most of all I don't feel like the park manager and the other person from security cared that much. The cast members at the ride were more concerned, sympathetic and apologetic than them.

 

[Jadyreen1282]

Your husband should have minded his own business. Who cares about one guy passing up others in line? He was probably just trying to catch up to his family. Geez.

Just got back. Minded our business all week. Had a great time. Fast passed almost all the rides. No altercations. No crying babies. You never know how people are going to react when confronting them. It's just a ride. Sorry the OP had to deal with this. I hate a ruined Disney Vacation.

 

[atp]

As for pressing charges, we told them that if they were taking the guy out we did not need to press charges, if not we did want to. The police or sheriff did not comeback for our written statements and the park manager simply escorted us out after telling us that all he could do was the one fp.

It's easy to say what we did wrong or that we should have acted different when you were not in the situation. We were pretty shocked and confused and they kept sending different people to talk to us. I can post a more detailed account later tonight if anyone is interested, but in Short the guy was acting very aggressive and we were and still are concerned for our safely and also disappointed at disney.

 

[Disneylover99]

If the park manager did not want to do anything beyond a fp he should have offered only that and not asked us to choose something. What did he want us to choose? A cupcake? A bottle of water? Even those cost more than a FP.

I don't really understand this. They asked what they could do to make it up to you. Did you request something and they said no, just a fp?

Personally, I would have asked for a nice meal. I would be hungry and shaken after hours of waiting.

 

[BK2014]

We can discuss all day what "rational" people might do in this situation. I like to think of myself as a rational person, and I personally don't get bothered by line cutters, I assume that if I stop them to ask, they will have (whether true or not) an explanation of why they are heading up the line. If I confront them, then do I have the right to make a judgment about whether or not their story is true? If I confront them, what makes me think that they HAVE to give me an answer? My DW on the other hand, who also thinks she is a rational person, would likely have confronted the line cutter.

As for pressing charges, that would seem to be an over-reaction, unless there was actual physical contact by the line cutter against the OP's husband. The original post didn't mention any, which makes the later claim that there was shoving seem questionable. If I am going to retell a story, I am going to include the most important details in the original telling. I believe most people would as well. I would also like to assume, and I acknowledge this is only an assumption, that if there were physical contact, there would have been other witnesses who would have verified what happened and hopefully helped the castmembers locate the subject. There would likely also be video of the busy queue line.

Had charges been pressed, they would likely be eventually dismissed unless OP and her husband were to appear in court in the likely chance that the alleged line cutter would contest the charges.

Edited after I saw further details from OP that were posted as I was typing.

 

[zoo2tycoon]

I'm on my phone so it's hard to type an extremely complete and accurate description of what happened. I'll come back later to update. The guy did touch my husband, but he was not injured because he stepped back. So it was just running into someone, except on purpose. He was also very altered, like one would be if they had been fighting with someone. His reaction was completely out of proportion.

As for not letting people pass, we always let them. Specially if they have children. The guy was just at that moment getting in line right behind us and passing everyone, which is why my husband said something. We know this because the cast member was giving him one if those cards in the lanyards and explaining to him what to do. Regardless, my husband was not rude about it, did not block his path, the guy could have just kept walking. We have a witness who saw everything and knows how thing work in the US and he also felt the guy was a threat.

What was I expecting to get? I was expecting to not have to worry about running into him again, for starters. We could see this person again at any moment and he might be even more upset that we reported him,because that's how he was when the cast members confronted him, very agitated and aggressive. He was also mocking us.

If the park manager did not want to do anything beyond a fp he should have offered only that and not asked us to choose something. What did he want us to choose? A cupcake? A bottle of water? Even those cost more than a FP.

Most of all I don't feel like the park manager and the other person from security cared that much. The cast members at the ride were more concerned, sympathetic and apologetic than them.

Disney did all they could be expected to do. Your husband should have kept his mouth shut, he honestly instigated the whole thing by opening his mouth. Was other guy wrong in touching your husband and threats , yes.

Sounds like Disney did everything right. Here you are on vacation, feel threatened and afraid of the guy who assaults your husband and come post on disboards and whine Disney did nothing. It's sad it happened, but it didn't have to happen. One person ahead of you in line caused all this drama. What did you expect from Disney, compensation for your husband's comment to the guy which I'm sure wasn't said nicely.

You got something, put it behind you and don't let it ruin your vacation. It's not worth it and hubby not blameless. No he didn't assault anyone but he did have a big mouth he should have kept shut.

 

[P'colaBeachBum]

OP...Sorry to hear that happened to you and your family. NO ONE has a right to enter your personal space and threaten or touch you...period...no matter where you are. I had a woman repeatedly touch my backside while in line at Soarin'. When we got close to the CM I explained and he let us in with the FP crowd.

*only crazy people in FL are the ones that visit here*

 

[maxiesmom]

There is no way I would have wasted all of the hours over some guy yelling. No way. I also am confused over whether there was contact or not. You clearly stated no contact in your original post and now you are saying there was contact. It can't be both.

What did you expect Disney to offer you?