Hurt on Splash Mountain?

[PolyPal]

To the OP,

I know you are a long time DIS'er and enjoyed your posts in the past (your license plates are great - wish we could get them in CT).

I am glad your step daugter is doing better. What happened was an accident. I have to agree with giantgolfer and DrTommorow and understand why some posters reacted with skepticism, myself included.

While I might not have reacted in the same way if it was my child who was hurt (my focus would be on getting treatment, making them as comfortable as possible, salvaging the expensive vacation), I can see where a loyal Disney fan who has made many trips to WDW might expect more because of your guest loyalty.

I've been flamed lots of times here! (especially when you have an opinion that is not 100% in favor of Disney). Hope you take it all in stride and continue to have great vacations with your family wherever they may be

 

[tkitty]

Read some of the first post today and was surprised at some of the neg. responses. I hope that you were able to enjoy the rest of your vacation, and that your daughter is healing well. That was a terrible thing to happen. I word with a huge Co. that deals with lots of customer service issues daily, and I disagree that WDW offering to help would, in any way, be an admission of guilt. H e c k, they go out of there way for someone having a birthday, for example, I would have thought that they would have offered to somehow helpout. ("WE will bring a wheelchair to your room, passes to get to the front of the lines on a couple of rides, we are so sorry that you had an accident, let us know if we can help") I think it would have taken very little to make their 'customer' feel better. Just to show some concern.

By the way, love those license plates! I'm from your neck of the woods.

 

[goofie4goofy]

I am always shocked when I read stories like this. I am not saying I do not believe it, I do, I am just saying I have had very different experiences.

A few years back we took my neice and nephew to WDW. In the middle of the night my neice then 3 tells me she has something big stuck in her nose. We immediately called down to the desk and they had someone waiting in the lobby of the hotel that drove us in one of their cars to the hospital and waited to take us back. This was at the GF. Not only did they take us there and back, but there were balloons and a cake the next day for her. She was fine, she shoved a piece of her "blankie" up her nose

When my father took ill at the AK, there was a CM with him and my mother at all times until his Dr. was called and he was back in his room. There was someone calling to make sure he was ok and a CM to contact if they needed anything.

A few trips ago, we had problems with our GF reservations....they were really messed up. We received champagne, strawberries, and a beautiful room. We were also given a phone number to call before we arrive for future trips, it's a higher level of concierge. When we call we get the room we want, and anything else we wish in the room. Now we are treated like celebrities all from one nice conversation with the manager.

While I do believe the OP's story, I don't understand why WDW did nothing to make their stay a little more comfortable or why they did nothing nice for the girl or her family. It does not make sense why they would do things for some and not for others as over the years they have gone above and beyond for us in any and all circumstances and situations.

 

[mickeyfan2]

I am always shocked when I read stories like this. I am not saying I do not believe it, I do, I am just saying I have had very different experiences.

A few years back we took my neice and nephew to WDW. In the middle of the night my neice then 3 tells me she has something big stuck in her nose. We immediately called down to the desk and they had someone waiting in the lobby of the hotel that drove us in one of their cars to the hospital and waited to take us back. This was at the GF. Not only did they take us there and back, but there were balloons and a cake the next day for her. She was fine, she shoved a piece of her "blankie" up her nose

When my father took ill at the AK, there was a CM with him and my mother at all times until his Dr. was called and he was back in his room. There was someone calling to make sure he was ok and a CM to contact if they needed anything.

A few trips ago, we had problems with our GF reservations....they were really messed up. We received champagne, strawberries, and a beautiful room. We were also given a phone number to call before we arrive for future trips, it's a higher level of concierge. When we call we get the room we want, and anything else we wish in the room. Now we are treated like celebrities all from one nice conversation with the manager.

While I do believe the OP's story, I don't understand why WDW did nothing to make their stay a little more comfortable or why they did nothing nice for the girl or her family. It does not make sense why they would do things for some and not for others as over the years they have gone above and beyond for us in any and all circumstances and situations.

All of my personal experiences have been great, but then again I never start out making demands. I only make demands after my attempts at being nice have not resulted in any help. If they say they need 5-7 days, I give them 7 days. If they call back I listen and then decide it I think it is correct. If they don't call, I will call back. I will be nice in the begining and see how far that gets me. I once read an article that said those who do it this way are the most likely to get what they want. Start out nice and then flip 180 degrees when the time is right.

I think the reason that some have problems with bad service and then others have a very different experience is the way the person starts their conversation with Disney, or any company for that matter. If one starts out making demands, the company or indivivual puts up their guard and pulls away more.

If somebody gets called to go to another place at WDW and they demand a ride, it may not happen. It would be better to ask how is the fastest way to get there. If they don't help, then go to the hotel front desk and explain your needs in a reasonable way and ask if they can help. If nobody helps, then call a cab and get there. Don't get irate about it until after you are there. Then you have a complaint and can back it up with proof. If you lose it in the begining and nobody helps, you could only have yourself to blame.

 

[GalDisney]

I<<t was suggested to me to get a lawyer by posters>>
why in the world would a foot getting stuck in a log require a lawyer?? Are we a litigious society or what? It isnt disneys fault, it isnt anyones fault.

 

[mickeyfan2]

I<<t was suggested to me to get a lawyer by posters>>
why in the world would a foot getting stuck in a log require a lawyer?? Are we a litigious society or what? It isnt disneys fault, it isnt anyones fault.

I agree with you about the lawyer, but sadly we have turned into a litigious society.

 

[PA Princess]

I usually prefer to read rather than post (as you can tell from my join date and the number of posts), but I just had to say I am so sorry about your daughter's injuries and the impact on your trip. I can very much sympathize with the fright of having a child injured at MK. Several years ago our youngest son, age 5 at the time, fell in a ride que area of Epcot. He went down hard and fast and all you could see was blood pouring from his head and face (you know how head wounds can be). I scooped him up and ran with him to guest services about 50 yards away (can't even tell you how I knew it was there). As I ran people just parted way and many gasped and made comments like "Oh, my God!" It was frightening, but we were very fortunate because Disney handled us kindly. At guest services they took us to a back employee/ office area while we waited for an ambulance. And there were people every where coordinating things (much of which I would not even know completely until later when our group, which also included another ds, dd, dh, and grandma, compared notes). What actually happened when ds fell (from a ride que bar he was sitting on and he slid over and hands got tangled and he hit head first into a concrete curb), was that a pin back was crushed into his face - right between the eyebrows. He needed 15 stitches in all to repair the damage. What did Disney do for us? Besides immediate medical assistance and a call for an ambulance, they provided new shirts for both ds and myself since we were covered in blood, they gave us new park tickets for the group, they provided transportation in a Disney van to the hospital for our whole group when ds went hysterical at the paramedic saying he needed to go in the ambulance (to him that meant he was REALLY hurt and he was terrified), and they then transported dh back to the Epcot parking lot to retrieve our van. We did not ask for anything but medical assistance, but all of this additional assistance left us so grateful and appreciative. I know it completely colored the rest of our vacation and bolstered our ability to salvage it after this event. Note also, we were not staying on property, and Disney knew this since they did ask us numnerous questions as we awaited medical personnel. Ds still has that scar...we tell him it is in the shape of a Mickey head and is his own personal hidden Mickey

 

[mickeyfan2]

I usually prefer to read rather than post (as you can tell from my join date and the number of posts), but I just had to say I am so sorry about your daughter's injuries and the impact on your trip. I can very much sympathize with the fright of having a child injured at MK. Several years ago our youngest son, age 5 at the time, fell in a ride que area of Epcot. He went down hard and fast and all you could see was blood pouring from his head and face (you know how head wounds can be). I scooped him up and ran with him to guest services about 50 yards away (can't even tell you how I knew it was there). As I ran people just parted way and many gasped and made comments like "Oh, my God!" It was frightening, but we were very fortunate because Disney handled us kindly. At guest services they took us to a back employee/ office area while we waited for an ambulance. And there were people every where coordinating things (much of which I would not even know completely until later when our group, which also included another ds, dd, dh, and grandma, compared notes). What actually happened when ds fell (from a ride que bar he was sitting on and he slid over and hands got tangled and he hit head first into a concrete curb), was that a pin back was crushed into his face - right between the eyebrows. He needed 15 stitches in all to repair the damage. What did Disney do for us? Besides immediate medical assistance and a call for an ambulance, they provided new shirts for both ds and myself since we were covered in blood, they gave us new park tickets for the group, they provided transportation in a Disney van to the hospital for our whole group when ds went hysterical at the paramedic saying he needed to go in the ambulance (to him that meant he was REALLY hurt and he was terrified), and they then transported dh back to the Epcot parking lot to retrieve our van. We did not ask for anything but medical assistance, but all of this additional assistance left us so grateful and appreciative. I know it completely colored the rest of our vacation and bolstered our ability to salvage it after this event. Note also, we were not staying on property, and Disney knew this since they did ask us numnerous questions as we awaited medical personnel. Ds still has that scar...we tell him it is in the shape of a Mickey head and is his own personal hidden Mickey

So sorry you son was hurt, but glad all worked out in the end.

You showed an excellent example of what I was saying. You demanded nothing of Disney but asked for help and help they did. How do you think they would have reacted if you started yelling that you are getting a lawyer and that you expensive vacation was ruined by Disney?

 

[mumzie2three]

So sorry you son was hurt, but glad all worked out in the end.

You showed an excellent example of what I was saying. You demanded nothing of Disney but asked for help and help they did. How do you think they would have reacted if you started yelling that you are getting a lawyer and that you expensive vacation was ruined by Disney?

Apples and oranges. Why would she make demands of Disney when her son was up on a railing where he probably shouldn't have been?

 

[mickeyfan2]

Apples and oranges. Why would she make demands of Disney when her son was up on a railing where he probably shouldn't have been?

Not really. If the parents were not there they do not know how the "accident" happened and should not start with demands. I would want to get to my kid ASAP and kindly get Disney to help me get there. When they say you cannot have an ECV and then you are told here there is a 18 or older requirement accept it and go on not keep on harping you want an ECV.

 

[Disneyfun1]

first off, we did not demand anything of disney. we were trying to get answers as to what to do and were told nothing in the beginning.

It started out very, very nice.

On the ECV, we were not asked her age when we asked for an ecv so i dont believe the first couple of people we asked even knew what happened. It was not until later on did they ask her age and then later on that we were told she was not old enough for one. Once told that, that was fine.

 

[Antonia]

"If disney would have just said sorry or let her use an ECV, we probably would have been fine, but they let us fend for ourselves on her walking. that upset us a lot."

You still are harping on that ECV all the way to May 10th! She just wasn't old enough to use it. It's so sad that it happened, but a wheelchair was the only way to go. What else could they have done?

 

[lillygator]

this thing isn't beaten enough already?

 

[Judge Fudge]

Sounds like an unfortunate event. No matter who is to blame, I think the OP should have accepted the wheel chair and continued the vacation. I'm sure since the injury was in the park your medical bills will be taken care of.

 

[Luv2Roam]

Nothing specific about the Splash incident, but I think the general public seems to think that others will fall at their feet and quake in their shoes if getting an attorney is mentioned. I don't think that has worked in decades, because we are such a litigious society.
I am on a HOA board. I can't tell you how often reples to violation letters are they will seek an attorney. Go ahead. (No one has yet BTW, and letters are only sent on violations.)
People in general seem to think being upset and threatening is the way to get what they want. In actuality I think the opposite happens.
It is more of a control issue, IMHO. From what I have seen as life experience usually those people others have a tendency to avoid and maybe not even try to help. Whether we realize it or not I think when we encounter someone like that we know we are facing someone who can't be pleased no matter what.
Not to say this is the case with the original OP and their family. Just hi jacking the thread about a litigious society in general.

 

[richard_andmel]

I am sure if we keep rehashing this we can work out a way to prove all of the blame is Disneyfun1's and that every CM ever employed by WDW has never done anything that wasn't perfect.

I cannot believe how quickly some "adults" can turn on anyone with a differing opinion to theirs. The saddest thing is that people have supposedly come to these boards due to the fact they like the same place. So if we can all agree to the basic premise that we like Disney so that we have something in common, maybe we can agree it's ok that we don't have everything in common.

There is a great thread in the dining forum right now that is 12 pages long and is nothing but people debating the pro's and con's of DDP. Several people have posted how pleased they are at the civil nature of the thread. This should be the case in 95% of all threads at least. Maybe as I have said before we could try thinking about how our responses would sound if the person we were responding to was standing next to us at WDW before we hit the submit button?

 

[giantgolfer]

I am sure if we keep rehashing this we can work out a way to prove all of the blame is Disneyfun1's and that every CM ever employed by WDW has never done anything that wasn't perfect.

I cannot believe how quickly some "adults" can turn on anyone with a differing opinion to theirs. The saddest thing is that people have supposedly come to these boards due to the fact they like the same place. So if we can all agree to the basic premise that we like Disney so that we have something in common, maybe we can agree it's ok that we don't have everything in common.

There is a great thread in the dining forum right now that is 12 pages long and is nothing but people debating the pro's and con's of DDP. Several people have posted how pleased they are at the civil nature of the thread. This should be the case in 95% of all threads at least. Maybe as I have said before we could try thinking about how our responses would sound if the person we were responding to was standing next to us at WDW before we hit the submit button?

Just wondering, what do you suggest for the other 5% of threads?

 

[Disneyfun1]

Since most of you all want to blame me, go for it!! I guess i put a gap in the log as well that someone could possibly get caught in as well.

Who was harping on the ECV, i was just stating that they didnt even tell us she couldnt due to her age until later, we had no idea until later. We did take the regular wheelchair as well, why do you keep saying that i did not?? Were you there? O you must have been and must have seen me tell them i am not taking it while i sat in my room and sulked the entire trip.

Go ahead, keep making up stuff that you dont even know what happened.

Just amazing!

 

[Firebug]

Well, I guess there are just going to be different opinions no matter what. I personally would have expected Disney to help me in terms of convenience things. i.e. help getting around so rest of the vacation would be impacted the least. A wheelchair would have been the answer for me and I would have been happy with that. Transport to the hospital would have been another that I would have been happy with.

Things I would not expect are for Disney to pay my medical bills for such an accident. That is what I have medical insurance for. I would look at this much differently if a cast member fell asleep at the controls; boats crashed together and were injured as a direct result of that cast member not doing something right. This situation on the other hand falls in to the category of a simple accident that was not the result of anyone not doing something right or contributing directly to the outcome. I believe that you accept a certain amount of risk just by stepping out your front door. My kids play soccer could they get hurt? Yes. Does that mean that if they do I am out to sue the league? No. The same with going to a theme park Disney or otherwise. Could they get hurt? Yes, by a fall, getting stuck in a railing, getting hit by a door and a million other things. These are accidents that just happen by no one fault just plain accidents.

What I don't expect when I send my kids to a theme park is for them to be killed or maimed by park ride cars crashing together, cars falling off of tracks, killed or maimed by fires because exit doors were locked. All bets are off in these situations. If these types of events happened I believe that lawsuits certainly should be filed and medical bills should be taken care of. These types of things are the result of someone not doing something they were supposed to do. Unfortunately, the line that separates these two very different situations has become blurred. I believe a lot of times it becomes about how can I use this to my advantage and people not taking responsibility for there own actions.

Now for the disclaimer: This is my opinion in general and I am entitled to my opinion. I am not say that this is what happened in this particular case with Disneyfan

Firebug

P.S. IBTL

 

[tiggergirlinMI]

It saddens me to read the post above. It also saddens me how negative several people are on the DIS. Not at all how it used to be. Why can't we be a supportive family of DISers like we used to be? If you don't know what I'm talking about? then you probably aren't a true DISer.We don't go through threads and post on certain ones to merely debate and stir the pot. We don't accuse our own, we don't tell them what they "should have done" or have closed minds. We care and support our own DISers. None of us were there, why do some of you doubt what happened to this person's step daughter? Because one person "knew someone who worked there and this is what they said they heard happened"...Please....I'm taking the word of the parent....why would they lie.......Some of you should be ashamed of yourselves for how you act towards your fellow DIS members, Where is the Disney love??????????????