Honeybee0317
Earning My Ears
- Joined
- Sep 6, 2017
Thank you, I will try again with her tomorrow but if she doesn't come through. I am going to escalate it as far as I can. I am already sad enough as it is. Staying calm is so hard right now lol.This is what I would do, call the TA and be firm explain to her/him that you would like to cancel or change dates. If the TA continues to be nonchalant about it explain one last time that you expect expediency and that this is the reason you went with a agent. If nothing gets done speak to a supervisor and explain the situation again. This time explain that if something isn't done ASAP you will file a claim with your bank due to the agents lack of follow through and attitude. Also the fact that you are paying for services they aren't providing. The bank or charge card company will help you they have protections against this. I would also in a non threatening way say that services like yelp,reddit and the various Disney forums are your friend and You have and will continue to post about your experiences. I wish you all the luck in the world and am sure it will work out for you. Remember to be fair but firm, and most of all remain calm throughout the conversations and document everything.