we stayed at HRH for the first time was really looking forward to it but was a little bit dissapointed to be honest for 5 star, the staff were very friendly, the deluxe room had 2 queen beds in and my eldest slept in the couch pull out bed which still left plenty of room, the sink outside the room had a large mirror which was covered in brown at the bottom and around sides, i suspect with water spalshes that had caused a bit of mould it was obvious that it had not been cleaned for some time, the bathroom needs a complete overall, the tiles were dirty with grout missing, the shower head looked like it had had several repairs but still leaked from it onto the side of the floor and when we tried adjusting it got worse, the toilet seat was discoloured badly.
the worse thing was when we woke first morning to find where the bottom sheet had been tucked in there was dry blood and i dont mean a little, i told front desk who said they would sort it only the sheet was changed
the rooms were cleaned everyday to a decent standard but not sure how many times it was hoovered as there was a plastic screw on floor and it stayed there for a few days, same in the hallway outside room
the pools were very good and had at least 2 guards on most of the time but could become very rowdy at times
the beachclub was a nice place to have a drink and a snack/tea but beware they add 18% tip regardless and to be honest the service was not great we had to wait for someone to come to table most times we went and invariably had to go looking for server to ask for bill although they were pleasant enough
the kitchen we went once but was nice if a little expensive comapared to citywalk resteraunts
we dont drive so had to use taxis to disney, it cost us $50 one way to all the disney parks as they have to cover the $14 parking fee that disney charge taxis for dropping off, i later found out that the $14 fees is not charged at magic kingdom as they drop off to side but i was still charged it, we tried yellow cab to epcot which is $37 but i had to pay the $14 at the gate so no cheaper
the lounge area has free wi fi which my sons used and again most nights tables were full of galsses from bar and most nights there were not moved whilst we were there
i our opinion the hotel needs it's first overhaul as it is looking a little tired now but we still enjoyed our stay but for the money we paid i was expecting better
the express tickets are the best thing about staying onsite and convienance of citywalk, hope that helps
