How to get credit from Delta?

[Sally Bradley]

The price of my tickets has gone down since I purchased. Can anyone tell me how to go about getting a credit for the price difference? Last time this happened, I called and they never did send me the credit voucher.

Thanks!

 

[GAIL HAYDEN]

You call and keep in mind it has to be the exact fare code to get the price difference. If you have booked ie: a "y" fare and a "x" fare comes out on sale, you won't be able to get a credit.

 

[TammyC]

Call Delta and get a quote on your exact flights. If it is lower, ask if you can get a credit voucher. If the seats are available, they will transfer you to the re-issue desk. They previously would mail out a new itinerary including a credit voucher# which you could use toward a future flight just by giving the ticket agent the number. Now they just link the credit with your skymiles account. To redeem, just tell the agent that you have a credit. Good luck!

 

[Emerald31]

I purchased airfare last week online from Northwest. Just happened to be checking the prices and saw that my flights went down in price $57/per ticket for the 2 of us. I called NW and they credited me the difference, the downside was that they charged $25/per ticket to give me the vouchers. That was still $64 dollars that I can use for our flight next year.

 

[alexturner74]

From Delta's Website:
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If I have purchased a ticket and a new fare is introduced, can I obtain a credit?

Yes, in many cases you may obtain a credit voucher (non-refundable tickets) or refund (refundable tickets) at any Delta airport ticket counter, City Ticket Office location, or over the phone (e>tickets only) for the difference in fare. A fee will apply for non-refundable tickets purchased for international travel.

When we introduce new fares or reduce a current fare in a particular market, you may change a ticket to the new fare if:

-the change is made prior to departure
-you do not change the flight, date, origin, destination or stopover points
-reservations are confirmed in the appropriate class of service
-all fare restrictions are met
-the lower fare is not a special delta.com only fare

Any applicable penalties are retroactive to the new fare ticket.

 

[rsschneck]

I think everyone has covered your question nicely.

Just adding my 2 cents.

Called to receive vouchers from our July trip. Tickets went down $40 each x 3 = $120.00 well worth my time. I ended up on hold to wait for the vouchers for an hour (no joke). The when I purchased our October tickets I wanted to use our vouchers and again had to be directed to the "voucher redeaming desk". Again, another good 30 minutes on hold.

Then our October trip went down by $10 x 3 = $30. I decided the whole process of waiting, etc was not worth the $30.

Point is just make sure it is a good discount before waiting for the vouchers and then waiting again to redeam them.

For me $120 YES / $30 NO

This was just my experience with Delta. Good Luck!

 

[Harambe]

Here's my sad story! I called Song (part of Delta) to see if I could get a voucher for our tickets that went down $25 each (total $100). I called the Song number and only found voice prompts - could not get a person on the line, didn't even have speaking to someone as one of the options!

So I finally e-mail them about it (and add my discomfort over the unability to find a living being at Song!) and they e-mail me back to say - are your ready - you can only ask for the new lower price over the phone with a representative!!!!!!

Then they send me another e-mail with the new reservations. Did I get the new price? I have no idea! Did I get a voucher or credit on my skymiles? Who knows!

 

[rsschneck]

Did they give you a new phone number to call?

Can you speak to a reservationist on the phone? If so, explain your situation and they will probably put you on hold and transfer you to someone who can help you.

If all else fails I would call Delta directly and see if someone there could help or al least give you an idea of who to get a hold of.

Sorry for your dilema. Sounds like you will be able to get the lower fare price, might take some work though.