My dad has gotten his haircut there on his past two trips. He thought he had an okay cut both times (not sure how he judges it, there isn't too much left to cut!), but I think he goes there for the fun of it more than the quality of the cut. When we had DS's first haircut there in August, we waited about 30 minutes. You just get there and wait in line...no names were taken or anything...you just queue up! There were boys and girls of all ages there....one man behind us, a couple of teens in front of us and alot of little girls getting pixie dust! I will say that Janet was AWESOME with DS, gave him a great first cut and really made it a great milestone moment for us!