Our first resale closed July 2000 - we received the deed within 6 weeks and the membership cards within a month.
Our second resale closed November 2001 (didn't take us long to get more points, did it?

) and we just received the deed about 2 weeks ago. Things appear to be that much more backed up than they were for our first purchase in 2000.
Our second resale has a different use year than the first, so we also have another set of cards. The first set they sent us were for our first contract. We called and requested they send the correct ones. The second set they sent were also for our first contract, but with a different
Member Since date.

Called again. Third time we finally got the cards for the correct contract. Then we got another set for our first contract with yet another
Member Since date. I've given up calling the Quality Assurance people on this because QA seems to be an oxymoron in this instance.
As long as they have our point totals correct, that's all I really care about.
- Mike