I emailed with some praises and one complaint after our December trip. I got an email two weeks later and a promise that they were "reviewing them with the areas concerned" and that I should hear back in a couple of weeks. That was a week ago...we will see.
I both emailed and snailmailed a letter of praise for someone at guest services who had gone out of his way to be of assisstence. I never received any acknowledgement of either one.
Most times within in 2 or 3 days.
Although on the other hand, sometimes I have not received a response at all.
If you do not here within a week, I would e-mail again expressing concern as to why you have not received a response.
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