My weigh in on LLBean back packs. I'll never buy another brand!!!
DS got his first one in 8th grade. 9th grade we got a second one because he could only go to his locker at lunch, so he used the middle school on in the morning (kept morning books in it) and then used the second one with afternoon books.
When he went off to college, both backpacks are still in great shape (I've never washed them so dirty looking) but he now was carrying a laptop so I went to
Walmart and bought him a messenger bag. (can't remember brand) and before Christmas first year college the bag was falling apart. So I called the company and they sent me a new one, as I had paid $75 that made me feel better. But in the mean time, he needed a new one and I happened to be at LLBean outlet (45 minutes from me) and they had a messenger back for $35. I couldn't pass it up.
Son happily gave me the ripped (duct taped together) bag and took the LLBean bag. When the replacement from the other company came in, he never bothered to use it.
I just asked him and he said he still uses the original back pack for his books and messenger bag for his laptop. He is gradating college this year. So I guess that makes going on 8 years. The second back pack is used to store and lug his Dungeons and Dragons books to hang with his buddies.
I do want to note that I did buy the back packs at the outlet stores also. One of them had someone's initials on it that didn't match my sons, so I took a seam ripper and took some of the stitching off and then we used fabric paint to make a blob of shape over the letters so it just looks like a design and no one knows.
I have a cross body bag from there also. I've used in for a good 5 years. Used to be my every day bag but now I use it more when I'm going to be away and think to bring it.
I'd call them and just talk to the costumer rep. If the back pack is only two years old......at least once I would consider a replacement. Their products are made to last.