I followed advice and joined Starwood...got the Starwood Am Express card and then called in to be upgraded to Gold Status with Starwood so I'd get an upgrade. Anyway, I arrived March 15 and returned today....I had been VERY anxious about this hotel since so many people complained about the decor....and it is always hard to make reservations somewhere you've never been - but I COULDN'T HAVE BEEN HAPPIER WITH MY ROOM'S VIEW. Okay, the decor is a bit weird -not the conservative style you'd expect at a classy hotel - but it was

. We arrived and I had booked a balcony room. I got my club level privileges since I was gold status with starwood. I could have been upgraded to club level room but I wanted that balcony and I am so glad I got it. My room FACED Epcot straight ahead and I could see the Boardwalk shopping area to the right and Yacht/beach Hotels to the left. It was an absolutely PERFECT view. I sat out on the balcony every morning and had a PERFECT view of Illuminations fireworks each evening at 9 p.m. We went up each morning to club level to eat breakfast - huge spread of cereals, muffins, pastries, bagels, english muffins, huge tray of fruit, juices and milk and more - which in Disney country would have cost us a bundle every day - then we ate out our big meal for lunch and ate in the club lounge every evening - different cheeses and crackers, fruit tray again, a hot hordevour and these really big cookies, oh, and drinks...this saved us a dinner tab too. I will say that if you want to give your kids milk instead of pop you have to ask for it in the evenings - and the food it put away promptly at 7 p.m. so don't be late -
I was VERY happy with the Dolphin pools and especially the slide at the pool. My daughter LOVED the slide and I finally broke down and went down it myself. Now let me tell you I am not a giggly person - in fact, prior to this trip I can't recall the last time I actually GIGGLED, but I went down that slide and I just couldn't help but squeal and giggle a little bit. I had an absolute blast on it with my 5 year old....(I'm 35 and haven't had fun for years I think). Anyway the pools were clean - not busy - I think 3 different hot tubs, a kid's wading pool, a lap pool, a pool with a waterfall, etc. My husband and I spent most of a day going around to several Disney properties (Poly, Grand Floridian, Animal Kingdom Lodge, Wilderness Lodge, Yacht/beach) and we decided that we were happiest with our pool area at the Dolphin. For clean, not crowded, great slide, lots of options I give the Dolphin a big thumbs up....and I am a pretty picky ***** (hey, I know it).
I will say that we did not eat at the Dolphin restaurants (GO TO BOMA's at the ANimal Kingdom Lodge for dinner!!!!! It was our fav restaurant down in Orlando)
Housekeeping is not a terrible problem at the Dolphin. My husband and I had a bottle of wine and our wine glasses sat out in the hall for 2 days

- and it was apparent that whomever was supposed to be picking up those dishes was failing to do so in a timely manner for other people as well - but other than that, we were fine with everything. As I said, I am a big pain in the butt and expect things to be "right" when I am paying to stay or eat somewhere - and I really was quite happy at the DOlphin. Perhaps it was the great view? Perhaps it was the free food on the club level floor? Great pool? Hey, what more is there?
OH OH OH!!!! If you go, take the time to go swing on the hammocks over on the sandy area - there's a playground there for the kids and there's this seal that sprays water out of it for the kids to run in and then the kiddies love to go ankle deep in the lake on the edge of the sandy area and you can just sit there and relax and swing in the hammock. It was so breezy and relaxing.
ASK for Room 8029....that's 8th floor - room 29...or any of the rooms in that area. Of course only every other room has the balcony - we got our balcony room for $204/night. I did just get an email that was offering rooms at the DOlphin May through Sept for $139 with no qualifications like teacher or govt' employee - but you have to reserve by April 15th....so go get them quick!!!!
Remember to sign up for Starwood status and all that other stuff so that you can get your club level privs.....I had a great time and I LOVED this hotel.
One last thing (I'm windy) there is a mall nearby Premium Outlet mall that has a Character store at it.....go and get Disney pins THERE to trade. We went and bought a whole basket of pins of whatever was cheapest (they were selling some for $2.99 each instead of the $6.50 they sell them at the parks) You buy the cheap ones and trade them with the cast members. My husband is a stuffy lawyer and he LOVED trading pins like a little kid. We came home with a ton of adorable pins (18 cast member lanyard pins!) and had the greatest time trading - it is too expensive a "hobby" if you buy the pins at the parks at $6.50 each so buy the pins discounted in advance.
OH- they ARE beginning renovations at the Dolphin. They came into our room on the morning of checkout to measure the room....with the renovations, I will like this hotel as well as ANY we've stayed in anywhere.
It is INCREDIBLY convenient to get to the parks and I loved the boat you take over to Epcot - relaxing and we never had to wait more than 5 minutes for the boats....
Go to the DOLPHIN! And most of all, don't be afraid to ASK for WHAT YOU WANT.