How can WDTC make me so mad?

[irish dancer]

Ok, I know AP codes came out yesterday but I was busy and wasn't online so I called today.

Well, after holding for 36min I'm told "sorry, the system is down for enhancements try back in about 2hrs" When I complain that I've been on hold for over a half hour her only response is "sorry, this morning people were on hold for 1.5 hrs". At least they were able to make a reservation after that hold time! I can't imagine what I'd feel like if I had not used the 800-number, if I had paid long distance charges - yikes

AAAhhhhhh, I feel like I'm going to explode! Why would they take the system down in the middle of the day for enhancements on a day they've released the general public code???!!!!!

 

[Mermaid_Ariel]

 

[Joan1]

Probably because their systems cannot handle the volume that it is getting today

 

[debbiet1]

All I can say is.. YOU HAVE A 1-800 number??? lol any call i've ever made to Disney.. on hold many times.. has always been a regular number

 

[raven69david]

All I can say is.. YOU HAVE A 1-800 number??? lol any call i've ever made to Disney.. on hold many times.. has always been a regular number

Use this number next time: 800-828-0228

 

[raven69david]

Why would they take the system down in the middle of the day for enhancements on a day they've released the general public code???!!!!!

The system crashed; they weren't doing enhancements. That's just an excuse by big companies when they say "our systems are updating" or something like that.

I called 3 minutes after they opened and was on hold for 1 hour and 5 minutes. And all i got was "there are no room-only codes" in a very tone. I'm sure that it didn't help that i called her a female dog (not the term i used) but i felt better about it after dealing with her attitude. If she was grumpy at the beginning of her shift, i can only imagine how she treated the caller right before the end of her shift.

 

[debbiet1]

Thanks for the number, it'll save on the phone bill!