1. Because they already got my money and I am going to get something out of it
2. Because my entire family if 25 is going and it has been planned a very long time
And, I will "show them" by never returning again.
Firstly, your money can be refunded in full if you cancel 45 days prior to your arrival. After that Im sure if you called and told them your out right disappointment they would refund you all of the money anyway even if you were leaving less that 45days. I cant understand, if you have that kind of attitude about it, why are you even going to go? It certainly wouldnt be worth it just becasue they "have your money, and by god youll get something out of it!!!" That to me is a really silly way to think of the situation.
Secondly, I understand the frustration and disappointment you have, but like PP are asking why are you even going to go? out of spite? while yes you have 25 people and its been planned far in advance, you obviously feel your not getting your monies worth and could spend it else where and have a better time, then why dont you?
Thirdly, your not "showing them" anything! I don't mean to be rude, but the corporation doesn't care, sorry to say. I love WDC but I also understand they are a business and they are in business to make money just like every other place out there. Sure they will loose customers here and there, but that also gain customers every day.A company that brings in as much money as WDC annually, there isnt that big of a difference. I see more and more increase yearly in my annual share holder package than loss.
I understand your feeling, and I would be just as mad if I were you, but Id also be on the phone until it was resolved. Thats what I had to do when it came to the AKL this august, it was 2 weeks before we were leaving and I had to call to find out if we were being moved, which yes is really annoying but things get backed up. As a understanding consumer I accept that. Things change constantly in the world, and yes its really annoying but what are you going to do? as long as things are worked out to your liking what more can you ask for.
As for the CM that spoke to your aunt, theres no excuse for that. But we are all human and sometimes work sucks! esp when your on the phone with guests all day that may be difficult, and those CM have lives and everyday problems just like the rest of us. Money issues and life issues. Is that an excuse to do what was done. No way, especially with WDC higher standard for guest service, but in the same sense Ive been on the phone with CM who you can just tell in there voice they just had enough for the day. Which I can understand. So im sorry you got a CM that in my opinion had just had enough non sense for the day and was ready to hang up and say yes to anything to get the heck out of there!!
Sorry so long!!!!!!
