How are rooms assigned? (Wish to make a suggestion)

[Sweet Pea Reed]

I'd like to make a suggestion/complaint regarding our stay last week (we were placed in the middle of 8 rooms of very inconsiderate cheerleaders). Who do I address it to? The resort? Somewhere else?

Thank you!

 

[wilkeliza]

I hope you brought it up to the managers while you were there. That would have been your best option. Now that you have returned home then you can email the guest relations email which I can't remember right now. I'm sure someone will give it soon.

 

[tobikaye]

I agree with the PP. Here is the email address: wdw.guest.communications@disneyworld.com

 

[Sweet Pea Reed]

Thank you for the info.
Yes, I did make an initial complaint about the screaming and shrieking in the courtyard and the banging on my door and window at 1 AM. Having given it more thought after we checked out, my question/suggestion is why we were even assigned a room in the midst of a cheerleading group in the first place. That's a suggestion I'd like to highly make.

 

[MudQueen22]

Thank you for the info.
Yes, I did make an initial complaint about the screaming and shrieking in the courtyard and the banging on my door and window at 1 AM. Having given it more thought after we checked out, my question/suggestion is why we were even assigned a room in the midst of a cheerleading group in the first place. That's a suggestion I'd like to highly make.

Did they offer you a different room?
I, too, wonder who thought it was a good idea to park someone in the middle of a tour group. Why not just move them down so that you're at least on one end or the other and they can be all together?

 

[Sweet Pea Reed]

I wasn't offered another room, but then again it was the cheerleaders' last night there --- at least the ones who were surrounding us. Fortunately, the activity subsided after I made my call ---- but maybe it was because had I flung open my door as the girls were pounding on it. They were surprised, to say the least.

It's just made me wonder why a resort wouldn't block all the cheerleaders together somehow. I was staying at Caribbean Beach. Obviously the girls around us weren't well supervised. I've stayed at CBR before with cheerleading groups around us. I guess it all depends on their chaperones.

 

[Sweet Pea Reed]

Did they offer you a different room?
I, too, wonder who thought it was a good idea to park someone in the middle of a tour group. Why not just move them down so that you're at least on one end or the other and they can be all together?

I was not offered a different room, however it was the cheerleaders' last night and one o'clock in the morning. The activity subsided after I made the call, however I might attribute that to the fact that I had flung my door open as the girls were pounding on it. They were surprised, to say the least.

With all the cheerleading groups that book CBR each year, I just wondered why we were placed smack in the middle of a group of their rooms. Obviously, they weren't well chaperoned. It's enough to make someone reconsider staying there again.

 

[wilkeliza]

I wasn't offered another room, but then again it was the cheerleaders' last night there --- at least the ones who were surrounding us. Fortunately, the activity subsided after I made my call ---- but maybe it was because had I flung open my door as the girls were pounding on it. They were surprised, to say the least.

It's just made me wonder why a resort wouldn't block all the cheerleaders together somehow. I was staying at Caribbean Beach. Obviously the girls around us weren't well supervised. I've stayed at CBR before with cheerleading groups around us. I guess it all depends on their chaperones.

Were they all form the same team? If it was booked as a competition team or a group block then they would have usually put all of them together and not 1 family smack in the middle of two but if for some reason they booked the rooms separately form each other then Disney wouldn't have known the groups were traveling together and would have just randomly assigned based on check in, check out, availability, and requests.

 

[HopperFan]

I hope you brought it up to the managers while you were there. That would have been your best option. Now that you have returned home then you can email the guest relations email which I can't remember right now. I'm sure someone will give it soon.

I was told by a manager .... "It's the law we must put families in among the groups." If I weren't so mad I would have busted out laughing in her face and demanded she show me the law on paper. Sadly we have found that when it comes to BTG and Sports groups, the management has thrown up their arms and simply don't care ..... it's way too much money.

What poor management that can't figure out they would have a lot less complaints if they just put the groups in Bldgs X Y Z and the rest of the guests in A B C. Both parties would be happier.

 

[wilkeliza]

I was told by a manager .... "It's the law we must put families in among the groups." If I weren't so mad I would have busted out laughing in her face and demanded she show me the law on paper. Sadly we have found that when it comes to BTG and Sports groups, the management has thrown up their arms and simply don't care ..... it's way too much money.

What poor management that can't figure out they would have a lot less complaints if they just put the groups in Bldgs X Y Z and the rest of the guests in A B C. Both parties would be happier.

I thought the only "law" about groups is for airplanes haha. It would make no sense that families would need to be booked in with groups as that would defeat the purpose of group bookings that try to get people close to each other.

 

[MamaBelle4]

Both parties would be happier.

Well, probably not the chaperones who want to get some rest too, lol.

 

[HopperFan]

Well, probably not the chaperones who want to get some rest too, lol.

The chaperones have to stay with the groups no matter where they are so I don't know how keeping groups apart from regular guests impacts them. Whether they get sleep or not is totally on them for their control of their kids.

And honestly with the BTG, their Tour Guides (they do not have chaperones per se) are NO WHERE to be found when they kids are at the resort. They either hide in their rooms, are at Disney Springs partying or something. I happened to catch one outside on walk with a cigarette and went up to her after a bad night and said "I am done with Disney, Disney Security and your kids. If tonight is the same be prepared to talk to the local police because I will be calling them.".............. our first night it quieted down by 11 instead of keeping us up until wee hours.

 

[DIS-OH]

I was told by a manager .... "It's the law we must put families in among the groups." If I weren't so mad I would have busted out laughing in her face and demanded she show me the law on paper. Sadly we have found that when it comes to BTG and Sports groups, the management has thrown up their arms and simply don't care ..... it's way too much money.

What poor management that can't figure out they would have a lot less complaints if they just put the groups in Bldgs X Y Z and the rest of the guests in A B C. Both parties would be happier.

I have chaperoned many, many High School marching band trips since 1994.

We have never had families mixed in our block of rooms. It's always been a continuous string of rooms for our group.

 

[HopperFan]

I have chaperoned many, many High School marching band trips since 1994.

We have never had families mixed in our block of rooms. It's always been a continuous string of rooms for our group.

Not sure it's the same unless you were with other groups. What happens with BTG is there are about 1000 of them at the resort. They put them in 80's and 90's. But they are with multiple different tour companies. So I might not have broken up a group, but they were on either side of me, behind me and above and below me ........... and probably 90% of the building. So the few families there were probably just the break between tour groups.

Personally, they are so horrible, Disney should eat any odd rooms and not fill them.

AND both times I had requested 50's lake view because of them.

 

[DIS-OH]

Not sure it's the same unless you were with other groups. What happens with BTG is there are about 1000 of them at the resort. They put them in 80's and 90's. But they are with multiple different tour companies. So I might not have broken up a group, but they were on either side of me, behind me and above and below me ........... and probably 90% of the building. So the few families there were probably just the break between tour groups.

Personally, they are so horrible, Disney should eat any odd rooms and not fill them.

AND both times I had requested 50's lake view because of them.

That makes sense that they were from different tour companies.

What doesn't make sense is the "it's the law" comment from the manager. That one would have had me laughing out loud, too!

 

[Sweet Pea Reed]

DH and I were smack in the middle of the same cheerleading group, in fact their team was Grandview. They all had their names in their windows, so that's how we know. I can't imagine they booked separately, because what would the chances have been that they all got the same area of CBR ---- 8 rooms in a row in Barbados, minus the Reed family room. I wonder what response I'll get about my question on why we were placed there.

 

[MamaBelle4]

The chaperones have to stay with the groups no matter where they are so I don't know how keeping groups apart from regular guests impacts them. Whether they get sleep or not is totally on them for their control of their kids.

And honestly with the BTG, their Tour Guides (they do not have chaperones per se) are NO WHERE to be found when they kids are at the resort. They either hide in their rooms, are at Disney Springs partying or something. I happened to catch one outside on walk with a cigarette and went up to her after a bad night and said "I am done with Disney, Disney Security and your kids. If tonight is the same be prepared to talk to the local police because I will be calling them.".............. our first night it quieted down by 11 instead of keeping us up until wee hours.

...it was a joke. I was implying the chaperones needed a buffer between the rooms so it wasn't too loud for them to sleep. Of course it is their responsibility.

 

[Roxyfire]

I was not offered a different room, however it was the cheerleaders' last night and one o'clock in the morning. The activity subsided after I made the call, however I might attribute that to the fact that I had flung my door open as the girls were pounding on it. They were surprised, to say the least.

I bet they expected to see another teenager! Not that it excuses the behavior. Maybe they had an "oh crap" moment and realized they messed up

 

[wilkeliza]

DH and I were smack in the middle of the same cheerleading group, in fact their team was Grandview. They all had their names in their windows, so that's how we know. I can't imagine they booked separately, because what would the chances have been that they all got the same area of CBR ---- 8 rooms in a row in Barbados, minus the Reed family room. I wonder what response I'll get about my question on why we were placed there.

To be honest since you know what team it was if you know the tournament (based on ESPN if it was this week or last week cheerleaders would be UCA National High School Cheerleading competition, dangers would have been UDA National Dance Team Championship) reach out to the organization and let them know your experience. These teams seem to respond best to that. Nothing like getting disqualified for breaking your Disney contract to get teams to shape up.

 

[MudQueen22]

Having been on a group trip for church as a teen, I recall that we preferred to be blocked together and not with families scattered amongst us.
Most teens seem to prefer their own company.

Attentive chaperones also prefer that the groups get blocked together because it makes it easier to monitor them.