tiggersmom2
<font color=navy>Can think for herself<br><font co
- Joined
- Aug 13, 2003
- Messages
- 8,601
It is with a heavy heart that I write this review of my former "favorite" restaurant.
This was just a quick trip for my family (4 days) and it was our first time on the DDP. We did have some wonderful food (and I intend to do a full review of all restaurants), but my experience with Raglan Road was so bad.....it deserved a review all of it's own.
We had a reservation for 6:15. We wanted to get there when it wasn't too crowded and crazy and hopefully be back at the room around 9:00 for my DD's bedtime (she is 9 months old). It didn't happen that way at all.......
We arrived at 6:10 and we were seated right away. We immediately grabbed the menus and couldn't wait to order the seared scallops and mushroom soup for our appetizers......but......they were both gone!!
We then looked at the entrees only to see that the ribs, Kevin's Heavenly Ham and the fish entree were gone. Oh well....at least Paddy's Pork was still on the menu.
Our waitress comes to take our order and my DH and myself each order a beer flight and the scallop forest. Children are not allowed an appetizer here, so we decided to share the scallops with my DS (5 years old). About 30 minutes passes and we still have not even received our drinks! I'm getting a little irritated now and try to find our waitress. I find her and she says, she is right on it. 10 minutes later she finally comes to our table with our cokes and beer. I tell her that we would like to go ahead and order.....she says she will be right back. Well, about 30 minutes later she finds her way back to our table. The scallops STILL hadn't come out.....I was seriously ready to just freakin' leave!
Against my better judgement we stayed and I ordered the Paddy's Pork and my DH ordered the Shephard's Pie. For DS we ordered the fried shrimp with chips. The scallops finally come out and they are divine....huge with a nice crisp breading.
Our entrees took ATLEAST another 30-40 minutes to reach our table and in that time, the waitress had not come back even one time. My husband had to take our empty glasses to the bar to refilled with coke.
Our entrees finally arrive and my Paddy's Pork is NOTHING like it was last time.....it is a smallish piece of pork on a huge bed of mashed potatoes. I lifted the pork and there was only 4 pieces of leeks on the mash potatoes....I kid you not.....*4* pieces. I take a bite of the pork and it was DONE, they wanted to be sure that pig was dead!
It had been cooked to death and the sausage stuffing tasted like......dog food. I was sooooo disappointed. I ate my potatoes and the scarce sampling of leeks.
My DS did have a nice big portion of fried shrimp and he loved his chips....yay!
My DH said his shephard's pie was OK. Nothing to write home about and the meat was a wee bit dry, but still ok.
After finishing our entrees, it was pushing 8:30 and we were ready to get our bread pudding boxed up and leave. Our waitress is nowhere to be seen.....imagine that.
We ask another waitress if she could find her and let her know we wanted our desserts. *sigh* About 30 minutes later she finally shows up and I tell her we want 2 bread puddings boxed up and our bill. At this point I give her my MYW card so she can take the credits off. She informs me the system is down, so she will bring me the bill for the beer. Okay good.
The bill for the beer comes ( 2 beer flights) and she has added a 20% tip to it. Ummmmm.....I don't freakin' think so! She had to be the worst waitress I have EVER had! It is bad enough she gets an 18% tip for her crappy service but I'll be darned if I'm tipping her one penny more. I kindly ask her WHY she has put 20% on the alcohol bill and she says "Oh, you are on the dining plan, I have to do that". I told her that alcohol was NOT included on the dining plan and I wanted the tip removed. She storms off......
After another lengthy wait a very large man with dark brown hair shows up and loudly asks "What is the problem" I assume this was the manager, it was....and he was pissed off from the get go. I kindly explained to him about the shoddy service and how we have been at his restaurant for 3 hours now. I told him that alcohol was NOT included in the dining plan and I wanted that 20% removed from the bill. He snapped at me "FINE, I'll take it off, but I suggest you find another restaurant to eat at if you are going to quibble over a measly 5 dollars." He said this so loudly and so mean that my 5 year old son became scared and started crying. I told him that WDW would be hearing from me and he needed to learn manners. He then told me to just leave!
I have never been so upset in my life! I was literally shaking leaving that place. I immediately went to the concierge desk at AKL and relayed the story to them. They were horrified and wanted to add more dining credits to my plan....I told them there was no need, I just wanted them to know how I was treated.
The final insult happened the next day. After my next table service meal, I see that I don't have any table credits left! Raglan Road had charged my DDP for 6 adult credits. I immediately went to the concierge desk and they put the dining credits back in place plus an additional TS for everyone in my party.
It will be a cold, cold day in hell before I step foot back in that restaurant........
This was just a quick trip for my family (4 days) and it was our first time on the DDP. We did have some wonderful food (and I intend to do a full review of all restaurants), but my experience with Raglan Road was so bad.....it deserved a review all of it's own.
We had a reservation for 6:15. We wanted to get there when it wasn't too crowded and crazy and hopefully be back at the room around 9:00 for my DD's bedtime (she is 9 months old). It didn't happen that way at all.......
We arrived at 6:10 and we were seated right away. We immediately grabbed the menus and couldn't wait to order the seared scallops and mushroom soup for our appetizers......but......they were both gone!!
We then looked at the entrees only to see that the ribs, Kevin's Heavenly Ham and the fish entree were gone. Oh well....at least Paddy's Pork was still on the menu.Our waitress comes to take our order and my DH and myself each order a beer flight and the scallop forest. Children are not allowed an appetizer here, so we decided to share the scallops with my DS (5 years old). About 30 minutes passes and we still have not even received our drinks! I'm getting a little irritated now and try to find our waitress. I find her and she says, she is right on it. 10 minutes later she finally comes to our table with our cokes and beer. I tell her that we would like to go ahead and order.....she says she will be right back. Well, about 30 minutes later she finds her way back to our table. The scallops STILL hadn't come out.....I was seriously ready to just freakin' leave!
Against my better judgement we stayed and I ordered the Paddy's Pork and my DH ordered the Shephard's Pie. For DS we ordered the fried shrimp with chips. The scallops finally come out and they are divine....huge with a nice crisp breading.
Our entrees took ATLEAST another 30-40 minutes to reach our table and in that time, the waitress had not come back even one time. My husband had to take our empty glasses to the bar to refilled with coke.
Our entrees finally arrive and my Paddy's Pork is NOTHING like it was last time.....it is a smallish piece of pork on a huge bed of mashed potatoes. I lifted the pork and there was only 4 pieces of leeks on the mash potatoes....I kid you not.....*4* pieces. I take a bite of the pork and it was DONE, they wanted to be sure that pig was dead!
It had been cooked to death and the sausage stuffing tasted like......dog food. I was sooooo disappointed. I ate my potatoes and the scarce sampling of leeks.My DS did have a nice big portion of fried shrimp and he loved his chips....yay!
My DH said his shephard's pie was OK. Nothing to write home about and the meat was a wee bit dry, but still ok.
After finishing our entrees, it was pushing 8:30 and we were ready to get our bread pudding boxed up and leave. Our waitress is nowhere to be seen.....imagine that.
We ask another waitress if she could find her and let her know we wanted our desserts. *sigh* About 30 minutes later she finally shows up and I tell her we want 2 bread puddings boxed up and our bill. At this point I give her my MYW card so she can take the credits off. She informs me the system is down, so she will bring me the bill for the beer. Okay good.
The bill for the beer comes ( 2 beer flights) and she has added a 20% tip to it.
Ummmmm.....I don't freakin' think so! She had to be the worst waitress I have EVER had! It is bad enough she gets an 18% tip for her crappy service but I'll be darned if I'm tipping her one penny more. I kindly ask her WHY she has put 20% on the alcohol bill and she says "Oh, you are on the dining plan, I have to do that". I told her that alcohol was NOT included on the dining plan and I wanted the tip removed. She storms off......After another lengthy wait a very large man with dark brown hair shows up and loudly asks "What is the problem"
I assume this was the manager, it was....and he was pissed off from the get go. I kindly explained to him about the shoddy service and how we have been at his restaurant for 3 hours now. I told him that alcohol was NOT included in the dining plan and I wanted that 20% removed from the bill. He snapped at me "FINE, I'll take it off, but I suggest you find another restaurant to eat at if you are going to quibble over a measly 5 dollars." He said this so loudly and so mean that my 5 year old son became scared and started crying. I told him that WDW would be hearing from me and he needed to learn manners. He then told me to just leave! I have never been so upset in my life! I was literally shaking leaving that place. I immediately went to the concierge desk at AKL and relayed the story to them. They were horrified and wanted to add more dining credits to my plan....I told them there was no need, I just wanted them to know how I was treated.
The final insult happened the next day. After my next table service meal, I see that I don't have any table credits left!
Raglan Road had charged my DDP for 6 adult credits. I immediately went to the concierge desk and they put the dining credits back in place plus an additional TS for everyone in my party.It will be a cold, cold day in hell before I step foot back in that restaurant........
) and ate there twice, it was heavenly......
Seriously, I would write a letter because he not only tried to mess up your dining plan but he made your son cry. Children are very perceptive and he was menacing to your family. NOT ACCEPTABLE! 
