Just wanted to give our experience with using Vons just so it's out there in case anyone wants to reconsider their grocery delivery company while at Disneyland.
This was our first time ordering groceries from them, and I will never use them again. We mainly placed an order because we wanted a case of water. We drink a lot of water, and would much rather order a case then spend $3 every time we wanted a bottle of water. We placed our $50 order, and we arrived last week and received the order about an hour after checking in. We talked to the front desk when we first arrived and they said that they would call us as soon as the delivery person was there (I had read on here, that unlike at Disney World, Disneyland hotels won't accept grocery deliveries and that the person has to come down and get it in person.) This wasn't a problem and this is what the person at the front desk said would happen, however when we finally called again to check on the groceries; the person at the front desk said they had been delivered and that they would bring them up
Not a big deal, so they brought them up and guess what was missing...yep the water.
I called Vons immediately and spoke to a guy who stated that the water wasn't delivered because they were out of that particular brand and that supposedly I had not indicated that I would want a substitute brand for the water (he said I did indicate that I would want a substitute brand for every other item on my list however.) I knew he was wrong, as I remember specifically indicating to substitute any brand for all the items, as I thought it was odd it was even asked, because I never noticed it in all my years of ordering groceries for our World trips. He basically said that there was nothing they could do, and that I would need to place a brand new order (spend another $50 -on junk I didn't need nor would I use) to get the water.
I explained that I obviously did not need another $50 worth of groceries, to which he replied that my other option would be that I could find transportation to a store and purchase it myself...Oh well thank you very much for allowing me to find my own transportation to purchase water myself...such an idiot. I then asked to speak to a manager, he got really rude and then said that a manager wouldn't be available until the morning.
The next morning I call, asked to speak to a manager and the person was a little rude and put me on hold....on hold for 15 minutes (I know this because I was standing in line in the bag check line waiting to be let through.) Finally a lady came on the line explaining she was the manager, and explained that the issue wasn't that I did not indicate a substitute brand (she said that she could see that I indicated a substitute brand for all items) but that their entire store was out of all water....What??? What store in the world runs completely out of water. Supposedly they did not have 1 drop of water in stock and that they didn't know when they would be receiving any.- Those are the words she actually used. I told her that it was completely unacceptable and that reason I placed the order in the first place was for the water etc. She then tried to make me feel better by telling me that they did not charge me for the water since they didn't deliver it...ummm, no crap, that would be illegal I felt like I was talking to absolute idiots. She finally told me that she would look into it and would call me back to see if there was anything they could do. She verified my phone number, however I never heard back from her. I could not believe the horrible customer service.
We go to Disney World every year, and every year I order groceries from garden grocer, and not once have we EVER had any problems at all with them, always received what we have ordered and they have always been pleasant to deal with. I was absolutely disgusted by the Vons company in general, which apparently is part of Safeway. Just a warning for anyone that wants it.
This was our first time ordering groceries from them, and I will never use them again. We mainly placed an order because we wanted a case of water. We drink a lot of water, and would much rather order a case then spend $3 every time we wanted a bottle of water. We placed our $50 order, and we arrived last week and received the order about an hour after checking in. We talked to the front desk when we first arrived and they said that they would call us as soon as the delivery person was there (I had read on here, that unlike at Disney World, Disneyland hotels won't accept grocery deliveries and that the person has to come down and get it in person.) This wasn't a problem and this is what the person at the front desk said would happen, however when we finally called again to check on the groceries; the person at the front desk said they had been delivered and that they would bring them up
Not a big deal, so they brought them up and guess what was missing...yep the water.I called Vons immediately and spoke to a guy who stated that the water wasn't delivered because they were out of that particular brand and that supposedly I had not indicated that I would want a substitute brand for the water (he said I did indicate that I would want a substitute brand for every other item on my list however.) I knew he was wrong, as I remember specifically indicating to substitute any brand for all the items, as I thought it was odd it was even asked, because I never noticed it in all my years of ordering groceries for our World trips. He basically said that there was nothing they could do, and that I would need to place a brand new order (spend another $50 -on junk I didn't need nor would I use) to get the water.
I explained that I obviously did not need another $50 worth of groceries, to which he replied that my other option would be that I could find transportation to a store and purchase it myself...Oh well thank you very much for allowing me to find my own transportation to purchase water myself...such an idiot. I then asked to speak to a manager, he got really rude and then said that a manager wouldn't be available until the morning. The next morning I call, asked to speak to a manager and the person was a little rude and put me on hold....on hold for 15 minutes (I know this because I was standing in line in the bag check line waiting to be let through.) Finally a lady came on the line explaining she was the manager, and explained that the issue wasn't that I did not indicate a substitute brand (she said that she could see that I indicated a substitute brand for all items) but that their entire store was out of all water....What??? What store in the world runs completely out of water. Supposedly they did not have 1 drop of water in stock and that they didn't know when they would be receiving any.- Those are the words she actually used. I told her that it was completely unacceptable and that reason I placed the order in the first place was for the water etc. She then tried to make me feel better by telling me that they did not charge me for the water since they didn't deliver it...ummm, no crap, that would be illegal
I felt like I was talking to absolute idiots. She finally told me that she would look into it and would call me back to see if there was anything they could do. She verified my phone number, however I never heard back from her. I could not believe the horrible customer service.We go to Disney World every year, and every year I order groceries from garden grocer, and not once have we EVER had any problems at all with them, always received what we have ordered and they have always been pleasant to deal with. I was absolutely disgusted by the Vons company in general, which apparently is part of Safeway. Just a warning for anyone that wants it.
