In light of all that happened --
I'm just surprised they didn't try to make it up to you by sending Shadow over to leave some extra-special 'pixie dust' on your doorstep!
WHAT? They don't filter the sun? Get my lawyer on the phone. Somebody's gonna get sued!!! Sorry your trip was so awful. Standards must have lowered; my last trip to SSR was as horrible as what you described at HHI.