undertheradar
DIS Veteran
- Joined
- Sep 12, 2002
- Messages
- 4,958
I can just email the complaint at my convenience
That's why Customer Service has become the charade that it is. Rather than get the situation resolved while all of the details are fresh and clear, too many wait and the details become less accurate. Not in every case, not in every situation, but as a general rule more credence is given when the complaint is presented quickly and precisely. I handled customer complaints for a large hotel for several years and can state from experience that the resolution is much better when sought at the time of the incident, rather than complaining days or weeks later. Disney has its own way of doing things, so the OP should expect to be contacted. The complaint would have been easily rectified if the OP had gone to Town Hall and filed her complaint. The CMs at Town Hall would have seen the offending haircut and the complaint could have been resolved right then. Yes it would have taken time, but the day was already a bust due to the offending haircut. The OP chose to wait and handle it later, in the future I would advise handling it right then and there. Again, the details would have been fresh and Disney could have questioned the CM in question immediately.
That's why Customer Service has become the charade that it is. Rather than get the situation resolved while all of the details are fresh and clear, too many wait and the details become less accurate. Not in every case, not in every situation, but as a general rule more credence is given when the complaint is presented quickly and precisely. I handled customer complaints for a large hotel for several years and can state from experience that the resolution is much better when sought at the time of the incident, rather than complaining days or weeks later. Disney has its own way of doing things, so the OP should expect to be contacted. The complaint would have been easily rectified if the OP had gone to Town Hall and filed her complaint. The CMs at Town Hall would have seen the offending haircut and the complaint could have been resolved right then. Yes it would have taken time, but the day was already a bust due to the offending haircut. The OP chose to wait and handle it later, in the future I would advise handling it right then and there. Again, the details would have been fresh and Disney could have questioned the CM in question immediately.
). While this particular experience was bad, spreading that woman's name all over the internet to anyone who will read it is SLANDER. If it was as bad of a haircut as the OP states, why then, was it not worthy of a visit to Guest Relations right then? Yes, "junior" was upset, but if this cut was so terrible, there is no justification that the line was too long at Guest Relations or that the time needed to be used calming him down. 
, and she willingly accepted $200.00 for dinner from a manager at Boardwalk. People are always wanting something, regardless of what they claim. I found it troubling that the OP took her son to another Disney salon and the salon was willing to cut his hair while he was asleep. Imagine waking up in a barber's chair getting a haircut 
.This is the same child who had such a bad cough that the OP had a thread going about taking the child to WDW with croup. It sounds as if there was a non-magical moment for you, but there is no way to justify spreading the stylists name across the DIS based upon one person's opinion. Granted, I was NOT there, but a thread warning parents to be cautious would serve more purpose than posting the woman's name in an attempt to have her terminated or relocated based upon one experience. 
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