Hello All,
We just returned from our Week-Long stay at SSR and at Disney. I must say, this was the most horrible trip and customer service I have ever seen in my entire life. We booked the trip through AAA for the discounts we were supposed to receive--- The first day at Disney, we had to pay for our entire food for 5 people (Almost $300) even though we purchased the dining plan, because the hotel could not get the dining credits to add to our account for some unknown reason.
Secondly, that night when we went to the front to have them reverse the charges on my credit card, the assistant manager accidentally charged the meals 3 more times before reversing them, and I had a total of $1500+ charges just in food on my credit card, the FIRST DAY!!! These charges did not credit to my card until the end of the week, so I was without this $ in my account all week.
Third, we purchased the Water-Park option on our reservations... When we got to Typhoon Lagoon--- NO water park tickets. We paid the same exact amount it costs WITH the water park tickets, yet no one could find where they were added. So we were out an additional $207 for this. AAA and the management at SSR were no help in this matter nor could they tell us why the amount we paid was the same as if we had water park tickets and how they vanished from our reservation.
To top it all off, we went to load the car yesterday morning for our drive home, our car had been broken into and stolen was: My $600 camera with all this weeks pics, and pictures from a once-in-a-lifetime trip we took a couple of weeks ago along with almost $4000 (YES, $4000) worth of Coach and Dooney & Bourke Purses we had bought for ourselves and for Christmas presents, and other misc. items we had purchased on our trip this week. The Orange County Sheriff's Dept. was great, and tried to get prints (they broke in with an unlocking device, no broken windows) and hopefully that will turn something up, but Disney was NO help. They informed us at security that there are NO cameras on the parking lots there (We stayed in Congress Park) because, and I quote from security "The customers don't like it. If we have a man come in here with someone other than his.... wife.... and a security camera catches it and for some reason that video is released, we could get sued. So we don't have cameras".... The front desk gave us a business card to call Guest Claims, who didn't even want to file a report on their end, but upon persistence and having to get rude with them, finally agreed.
I have been on multiple trips and occasionally we have had one or two things not go as planned, and 99% of the time if you speak with management they will try and help. But all we got was a "Welcome Home" and a grin, and a pat on the butt pushing us out the door.
After paying over $5000 for the trip, I could not have been more disappointed in AAA (who told us they're Disney's partner and Disney owns most of the interest in AAA) and in Disney's staff.
We just returned from our Week-Long stay at SSR and at Disney. I must say, this was the most horrible trip and customer service I have ever seen in my entire life. We booked the trip through AAA for the discounts we were supposed to receive--- The first day at Disney, we had to pay for our entire food for 5 people (Almost $300) even though we purchased the dining plan, because the hotel could not get the dining credits to add to our account for some unknown reason.
Secondly, that night when we went to the front to have them reverse the charges on my credit card, the assistant manager accidentally charged the meals 3 more times before reversing them, and I had a total of $1500+ charges just in food on my credit card, the FIRST DAY!!! These charges did not credit to my card until the end of the week, so I was without this $ in my account all week.
Third, we purchased the Water-Park option on our reservations... When we got to Typhoon Lagoon--- NO water park tickets. We paid the same exact amount it costs WITH the water park tickets, yet no one could find where they were added. So we were out an additional $207 for this. AAA and the management at SSR were no help in this matter nor could they tell us why the amount we paid was the same as if we had water park tickets and how they vanished from our reservation.
To top it all off, we went to load the car yesterday morning for our drive home, our car had been broken into and stolen was: My $600 camera with all this weeks pics, and pictures from a once-in-a-lifetime trip we took a couple of weeks ago along with almost $4000 (YES, $4000) worth of Coach and Dooney & Bourke Purses we had bought for ourselves and for Christmas presents, and other misc. items we had purchased on our trip this week. The Orange County Sheriff's Dept. was great, and tried to get prints (they broke in with an unlocking device, no broken windows) and hopefully that will turn something up, but Disney was NO help. They informed us at security that there are NO cameras on the parking lots there (We stayed in Congress Park) because, and I quote from security "The customers don't like it. If we have a man come in here with someone other than his.... wife.... and a security camera catches it and for some reason that video is released, we could get sued. So we don't have cameras".... The front desk gave us a business card to call Guest Claims, who didn't even want to file a report on their end, but upon persistence and having to get rude with them, finally agreed.
I have been on multiple trips and occasionally we have had one or two things not go as planned, and 99% of the time if you speak with management they will try and help. But all we got was a "Welcome Home" and a grin, and a pat on the butt pushing us out the door.
After paying over $5000 for the trip, I could not have been more disappointed in AAA (who told us they're Disney's partner and Disney owns most of the interest in AAA) and in Disney's staff.
