Hojos/connecting rooms

[4campers]

We booked two rooms and requested connecting. Now, I’m finding out that they can’t guarantee that they will be connecting

Not sure how this will work when we check in. I can’t have my two young children down the hall alone. If we have to cancel a room, will they still charge me?

Thanks for any help!

Hojo’s help

 

[Queenbillabong]

We booked two rooms and requested connecting. Now, I’m finding out that they can’t guarantee that they will be connecting

Not sure how this will work when we check in. I can’t have my two young children down the hall alone. If we have to cancel a room, will they still charge me?

Thanks for any help!

Hojo’s help

I would phone in house reservations and have them make a note on your ressie that you need connecting rooms because you have very young children. They will probably still tell you that they cannot "guarantee" that, but it is most likely they will do everything to honor that request (it's kind of a higher priority than some other requests). They usually are very good about this kind of thing - but it is best to speak to someone in house and have that on your reservation and the reason.

 

[pixiewings71]

Definitely call IN HOUSE reservations, ask for Jennifer, Jessica or Lorealle. They will make notes and do all that they can to insure you have connecting rooms.

 

[akmomesq]

FYI - Fairfield Inn is the only hotel that will guarantee connecting, and they'll only do that if you book through Disney.

 

[4campers]

All I can say is Lorealle rocks!

She was so kind and of course will try to help us

Merry Christmas everyone

 

[pixiewings71]

Lorealle definitely rocks!!!!

 

[laura&fam]

I don't even know why they have the 1-800 number for reservations, in house is the only way to go, such better service and they know what they are talking about.