High-Speed Internet: SSR & BWV performance

Wes

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Sep 13, 1999
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326
After staying 2 nights at SSR, we moved to BWV. Here is what I found on the performance of the High Speed Internet Access at both locations.

In both cases, there was some sort of interruption of use by Disney. If you left the screen in some web site, say CNN, and walked away for a while, then after some period -- seemed about 20 minutes -- Disney would interrupt and start up the Disney web site, which automatically started a video clip with sound that you would suddenly hear -- so you did not want to go to sleep and have that happen to wake you up shortly after.

This interruption of service also had bad consequences when uploading large (e.g. 4 to 6 MB) files. From SSR, I uploaded about 7 large photos (4MB or so each) to a web site, and about half of them had glitches in them when you then tried to view those photos on the web site. From BWV, I e-mailed a 6MB WMV audio file, and it could not be opened by the recipient.

SSR performed much better in the standard benchmark test that I run when on the road. I use http://performance.toast.net/ for this benchmark. SSR (not using a router) came out very good, very much in line with Comcast and Verizon and above average results. Unfortunately, I did not copy down the numbers. But I do have the numbers for BWV, and they are not good. My results (through a Linksys G router) came in at 512 KB, which was far below the average of 1342 KB, and even further below Verizon (1824 KB) and Comcast (2047 KB). So BWV is much slower than average and much slower than SSR. I suspect that this may be because SSR was built with HSIA included while it was a later add-on to BWV.

This is not to say that the performance at BWV is horrible. If all you are doing is checking the news on CNN or checking your e-mail, you probably will not notice much difference from Comcast service at home. But for uploads or for large downloads, you will see the difference.
 
We've never experienced anything like that. I wonder if there is something new going on? Anyway, I'd call the help line from the room and get them to fix it.
 
I just ran back to back benchmarks at BWV. Without the router (i.e. with the ethernet cable plugged directly into the HSIA wall jack), it comes in at 1118 KB, which is still below average. Going through my Linksys G router, it drops to 530.
 
We just had the same problem at OKW, VWL, and BWV.

I reported the issue to Disney Management and DVC Management. Both reported back the their internet partner denies that any such problems exist and that they have not changed anything.
 

We just had the same problem at OKW, VWL, and BWV.

I reported the issue to Disney Management and DVC Management. Both reported back the their internet partner denies that any such problems exist and that they have not changed anything.
Glad you reported this! I'm using a linksys travel router in May....530 just aint gonna cut it!
 
The issue isn't travel router related. I tried it with and without the router at all three resorts.

Most of the internet connections at the resorts are DSL. They use a DSL network because it's a easy way to install internet conductivity without having to rewire the rooms.

Some internet providers will log you off if your connection is inactive for a set period of time. This allows them to keep their cost low by sharing the available connections with more people.

It appears that this is what is happening here. If you don't keep sending data from your computer, the system will disconnect you and you will need to log back in with your browser. It's a real pain in the as* when you are processing emails and your send fails because they logged you off without you knowing it.

There is a work around. Set your email program to check for new messages every few minutes. This keeps the connection alive.

It's a shame that we have to do this for a problem that doesn't exist. :sad2:

 
We just had the same problem at OKW, VWL, and BWV.

I reported the issue to Disney Management and DVC Management. Both reported back the their internet partner denies that any such problems exist and that they have not changed anything.

Can you clarify which problem you are referring to. Was it the speed or was it the interruptions by the Disney web site?

EDIT: This just got answered by the previous post while I was submitting this question.
 
The issue isn't travel router related. I tried it with and without the router at all three resorts.

Most of the internet connections at the resorts are DSL. They use a DSL network because it's a easy way to install internet conductivity without having to rewire the rooms.

Some internet providers will log you off if your connection is inactive for a set period of time. This allows them to keep their cost low by sharing the available connections with more people.

It appears that this is what is happening here. If you don't keep sending data from your computer, the system will disconnect you and you will need to log back in with your browser. It's a real pain in the as* when you are processing emails and your send fails because they logged you off without you knowing it.

There is a work around. Set your email program to check for new messages every few minutes. This keeps the connection alive.

It's a shame that we have to do this for a problem that doesn't exist. :sad2:
Ok, kinda like the DISboards does here if your not making activity on the boards. I guess this saves bandwidth, cost. Thanks for the tip....set email to check for new messages. :thumbsup2
 
Can you clarify which problem you are referring to. Was it the speed or was it the interruptions by the Disney web site?

I reported both. Speed is slow because it's a DSL network. Log offs are occurring because they want them to.
 
I used at BWV last month and didn't have that happen. Speed seemed fine (I'm on DSL at home).
 
I've discovered that if I leave one tab or window open with the disney.go.com connection active, it will eventually stop playing video and it will allow the connection to remain active, so that I can keep other internet tabs or windows live.

This alternative does not require any e-mail connection being involved.
 



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