Alright Islanders, I need your thoughts. I am a little torn. We just got back from 5 great days on the island. One afternoon in the lobby we witnessed a tense check-in. We were in the lobby for the 3PM cookies waiting for the tray to be restocked. It was busy and several parties were checking in. For 10-15 one party kept most of the staff preoccupied. They were INSISTING on a marsh view room and refused to have "resort view". They kept demanding to all cast members they would only accept marsh view. It escalated to all the main lobby staff and pretty much stopped all other activity (including cookie restocking). They refused to accept, "we are 100% booked", "we do not have separate reservation pools", "all marsh view are occupied", and "there is never a guarantee of march view, but we always try to accommodate requests" as an answer. Ultimately, in order to appease them, they were given a "resort" view for night one and the resort staff would relocate all of their goods to a new marsh view for the rest of their stay. While they likely kept this guest "happy", this means housekeeping does an extra full clean and staff relocates all their stuff. Ultimately, "we the members" are baring the cost of these accommodations. I have stayed with resort view when I have requested marsh and never thrown a fit. I kinda wish staff would have stood up to the unreasonable/unjustified DEMAND, not request, even it would have resulted in an unsatisfied guest.
