HELP with Delta

[magicaldisney]

As many people have already said, Delta keeps changing schedules. Each time they change the schedule we loose our seats. We need to call to have someone "push the button" so our seats are reconfirmed.

First question....does anyone know how to bypass the people answering the phone in India? (because we have found they don't usually know how to help us, yesterday we were told our seats were all on waitlist, then the person in America told me no way, she can't understand why he would say that)

Second question...Flights changed again this morning. I finally (after 1 1/2 hours) got someone in India to let me talk to someone here in the states. She told me that when you call to just have them reconfirm the seats so they show on line it doesn't mean anything. Yes, we can see them on the computer screen but tickets actually need to be reissued. The almost weekly phone calls I have made to reconfirm seats because they disappeared because of flight changes, no one ever told me I had to go through a reissuing process. Does anyone know about this?

Thanks for any info you guys have.

 

[shellybaxter]

Every time our flights have been changed (4 times now I think) our seats have been fine, they just needed to be confirmed with the re-issue desk. I call the reservations number and get the overseas person. I explain that we've had a schedule change and need to speak to the re-issue desk. Usually they just transfer me. Yesterday the overseas man wouldn't let me speak to re-issue because "seat assignments are my job". I politely said "nevermind, thank you", hung up and called right back. I got someone who transfered me immediately to re-issue. That whole transaction took less than 5 mins.

 

[sixcats]

Normally I just get the seats confirmed with the reservations desk. Today the second time I checked my flights, they were unconfirmed again. This time after speaking with reservations, I was transferred to reissue also. They just checked it over and said that all was okay. Of course only until the next time they tweak the flight times. I am so done with Delta airlines!

 

[pyrxtc]

just checked on my flights anll flight shave been changed by under 5 minutes in duration but I lost all seats and the ability to choose them!1 I'm calling now!

 

[pyrxtc]

I called and all they did was press a button and I was able to see all my seat assignments again. I stil have to fin out about moving further up the plane when i check in since I tend to get really airsick and I need a bathroom close. I did it on both flights back but on my flight down I am in the middle of the plane and get even mroe sick in the back so they said to ask when I check in to see. I want to have a good flight down there! here's to hopinh I get bumped up in the plane so I can run to the bathroom if needed!

 

[lost*in*cyberspace]

First question....does anyone know how to bypass the people answering the phone in India?

Not unless you are an elite frequent flyer, then you usually get a special customer service number to speak with a rep in the US.

I stil have to fin out about moving further up the plane when i check in since I tend to get really airsick and I need a bathroom close.

One word for you - DRAMAMINE.

Actually, I would think you would want to be in the BACK of the plane. Usually no one wants those seats and on most jets, that's where the coach bathroom is.

 

[seashoreCM]

The purpose of telephoning them to have them "push the button" which does the re-issue behind the scenes is for you to "accept" the flight schedule change. When you ask to remake seat assignments, the button push and re-issue take place without your knowing it.

After you "accept" the schedule change (or choose alternate flights and request seats on them) you need to pay the change fee to make yet more changes.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

 

[magicaldisney]

Just pressing the button is all they've been doing for me in the past. That is why I am confused. This woman, who was a supervisor, said that they should not have been doing that because all it did was show the seats on our screen but did not reissue the tickets. She said we need to actually request to reissue the tickets not just have them hit the button to show the seats.

 

[CarolA]

Call during the week during normal business hours. No gurantee but you have a better shot at the few remaining US agents.

(Then when you complain about India remember that WE the traveling public brought this on ourself. We want to pay next to nothing to fly, Airline unions want nice salaries... the result work is outsouced to a place willing to do it CHEAP!)

 

[DVC Grammy]

The only way I have found to get a service rep in the US is to tell the agent (in whatever country other than the US) that there "seems to be a communication problem, and may I please speak to a supervisor to make sure that I've gotten the correct information?"..........the supervisors are in the US.
BTW, the same is true for all their baggage claim phone agents; only the supervisors haven't been outsourced.
Good luck!

 

[seashoreCM]

Just pressing the button is all they've been doing for me in the past. ... said that they should not have been doing that because all it did was show the seats on our screen but did not reissue the tickets. She said we need to actually request to reissue the tickets not just have them hit the button to show the seats.

Did you get or did you receive "paper tickets", that is, a ticket book that you receive in the mail? If so you need some tangible evidence such as a re-issued re-sent ticket book.

Very few people nowadays get or use or have paper tickets, electronic ticketing has been around for many years. Normally nothing is sent to you when you have electronic ticketing although you can ask for written confirmation (over the phone) and then they send you a paper with your itinerary on it, but no vouchers or tickets. When you see your reservation on your own computer screen after you called to remake seat assignments, does it show, for each leg, the new flight number and the new time and the seats and the class (most vacationers end up with class L or class U or class T) and the word "OK" that indicates the reservation is still confirmed?

 

[magicaldisney]

No, we don't have paper tickets. That's one of the reasons I was confused. We have only dealt with e-tickets for many years now. Maybe they use the words "re-issue tickets" differently than what I would use them for!!

Well, I have printed out my itinerary from their web site. It shows everything you mentioned. I'm sure everything will be fine. It's one of those times when you get different responses and different answers from different employees and that's always frustrating.

Thanks for all of your help and info fellow dissers!!

 

[canwegosoon]

Call during the week during normal business hours. No gurantee but you have a better shot at the few remaining US agents.

(Then when you complain about India remember that WE the traveling public brought this on ourself. We want to pay next to nothing to fly, Airline unions want nice salaries... the result work is outsouced to a place willing to do it CHEAP!)

Carol(my friend..I will respectfully disagree) please remember that airlines are corporations...and their #1 goal is to make stockholders happy(by providing stock dividends with profits-since the stockholders control the board of directors). The move to India was not the means of making cheaper flights(because the market will bare a fair price) but to increase profits by lowering wages and decreasing costs of benefits. But either way it is flustrating. If you ask me it all gets back to the Insurance companies...but that is another topic totally.

 

[DebbieB]

I called and all they did was press a button and I was able to see all my seat assignments again. I stil have to fin out about moving further up the plane when i check in since I tend to get really airsick and I need a bathroom close. I did it on both flights back but on my flight down I am in the middle of the plane and get even mroe sick in the back so they said to ask when I check in to see. I want to have a good flight down there! here's to hopinh I get bumped up in the plane so I can run to the bathroom if needed!

If you are on a larger plane that has first class, they have been getting pretty strict about the front lav being for first class only. They want to limit the number of people going near the cockpit door.

 

[bicker]

The move to India was not the means of making cheaper flights(because the market will bare a fair price) but to increase profits by lowering wages and decreasing costs of benefits.

It isn't clear that the market would be willing to bare a "fair" price -- defined from the airline's perspective as a price that fully reflects the actual cost for that airline to provide the level of service patrons expect, plus a level of profit commensurate with what the investors could get from investing their money otherwise.

Regardless, also note that the move if airline reservations call centers to India was a "fair" (again, from the airline's perspective) change-to-service that the market was willing to bare.

 

[seashoreCM]

It isn't clear that the market would be willing to bare a "fair" price .

The public will bear a fair price if that is all that is offered.

The problem with labor today is that you can't simply buy an hour of labor in the U.S. You also have to pay for a few minutes of (his) retirement and some health care and some of this and some of that.