Any help/recommendations will be appreciated.
I have been with the Sprint cell phone company since 1998 and am very happy with their plans and coverage and have never had a problem with their billing.
Oct.1st I went to a Sprint store to upgrade our phones as our contract was up. Upgraded to the plan I wanted with unlimited text, internet and 1500 anytime minutes for myself and my daughter. Bought the new phones we wanted and are rebates were sent without a problem. Here is where the problem started.
The salesperson talked to me about my internet service. Told him I had Qwest DSL with wireless for $39.99 a month. He told me I could purchase the Sprint internet coverage with wireless for $59.99 a month unlimited use that I would use anywhere (plug in a card). With traveling basketball and sitting around with my daughter and going to my moms at the lake I thought the extra $20 a month was worth it so I added the line for it and bought the card for $150.
Well, I just got my first bill. Was charged the $59.99 I was expecting but also $102.63 in "overage" charges. Called Sprint to ask about this. Was told the unlimited useage was only good where they provide 4G coverage and I live in an area with only 3G coverage. I purchased all this at the Sprint store in my home town and the saleman knew where I lived.
Even though this was my first bill I am outside the 30 day cancellation window with Sprint. They agree I was deceived but they said there was nothing they could do and I should contact the store. I have contacted the store multiple times and I keep getting the same salesman and he says he is the manager and he told me everything and there is nothing I can do. I am not able to get past him to talk to anyone higher up.
I take some of the responsibility but I have to pay the $200 to cancel the line. Am I wrong here or have I been taken?
Thanks for any help
I have been with the Sprint cell phone company since 1998 and am very happy with their plans and coverage and have never had a problem with their billing.
Oct.1st I went to a Sprint store to upgrade our phones as our contract was up. Upgraded to the plan I wanted with unlimited text, internet and 1500 anytime minutes for myself and my daughter. Bought the new phones we wanted and are rebates were sent without a problem. Here is where the problem started.
The salesperson talked to me about my internet service. Told him I had Qwest DSL with wireless for $39.99 a month. He told me I could purchase the Sprint internet coverage with wireless for $59.99 a month unlimited use that I would use anywhere (plug in a card). With traveling basketball and sitting around with my daughter and going to my moms at the lake I thought the extra $20 a month was worth it so I added the line for it and bought the card for $150.
Well, I just got my first bill. Was charged the $59.99 I was expecting but also $102.63 in "overage" charges. Called Sprint to ask about this. Was told the unlimited useage was only good where they provide 4G coverage and I live in an area with only 3G coverage. I purchased all this at the Sprint store in my home town and the saleman knew where I lived.
Even though this was my first bill I am outside the 30 day cancellation window with Sprint. They agree I was deceived but they said there was nothing they could do and I should contact the store. I have contacted the store multiple times and I keep getting the same salesman and he says he is the manager and he told me everything and there is nothing I can do. I am not able to get past him to talk to anyone higher up.
I take some of the responsibility but I have to pay the $200 to cancel the line. Am I wrong here or have I been taken?
Thanks for any help
Every morning they have a morning deals section that is great!!!! I am happy to hear Sprint took care of you, we are switching this month from Verizon. My husband wants a 4G phone. We do not live in an area that has coverage but he works in a covered area. Does this mean he will have to switch something on the phone when he is at home vs at work, or is that something else?
