Help! I've lost my Disney Magic!

I understand how you feel. After one really bad encounter with a CM and then another bad encounter with a guest, we thought we were done with Disney. But as the others have said, take a break, try trips to different destinations, and before you know it, you'll forget about the negative things that may have happened and want to go back again.
 
wdw.guest.communications@disneyworld.com

Maybe they'll have something kind to say to smooth that over. That's just so unnecessary and rude, I can't believe a CM would say that. Aloud. To other guests.

Thank you for this, I will send them a message.



Thanks to all of you for your responses and kind words. We are going to take a break for a while, we had already decided that, I just wish I could get that magic feeling back when I think about Disney or listen to the podcast. Hopefully with time it will come back, in the meantime I'll keep listening to the podcast, watching Disney movies and sharing Disney with my daughter.
 
Hi everyone!

I need some help, I've lost that special feeling in my heart when I think about Disney. I'm wondering if this has happened to any of you and how you got it back.

I've waited a few months to write this to let feelings settle and see if I'd feel better about Disney over time, I don't.

So we went to WDW in April. The whole family, me, my wife and young daughter and both sets of grandparents. We had been at WDW twice before (and DLP once) and had fantastic experiences, even negative interactions were very well recovered by WDW. I expected the same this time, not everything was Disney's fault but they didn't recover any of their negative interactions well.

A lot of my favourite parts of Disney were tainted by one thing or another.

I didn't get to ride Haunted Mansion because a cast member forgot me (I skipped the stretching room with my daughter, they brought us through to a spot near the exit where they said another CM would take us to the loading area). The CM in the loading area told the rest of my family to get on the ride or leave and wouldn't send someone to get me. When a CM finally realized what happened, the rest of the family was coming off the ride and we had an ADR to get to outside the park so we didn't have time to ride again. They offered FPs that ended up in the garbage because we were leaving the park (we had told them that when they gave them to us).

My wife and I didn't get to ride Soarin'. We split the party up because my daughter can't ride. We had Fastpasses and the first group scanned their MagicBands and entered the FP queue (and yes they went in the FP queue, I walk them there). Somewhere (I never got this part straight) in the queue, a CM pulled them out of line and placed them in another line (I'm guessing the Standby queue). Two hours later they come out. The rest of our FP are expired, when I explained what happened the CM got defensive, denied they pulled the grandparents from the FP queue and accused us of trying to scam FP.

A CM on Pirates mocked me. The first part of the queue wasn't set up correctly and a section of rope was missing. Some despicable guests were jumping the queue at that spot. I mentioned it to the CM where the line splits before the bridge, after I moved on, he looked at my parents (I don't think he realized we were together) and said "What does that idiot expect me to do?" and rolled his eyes. Obviously, I was quite upset and didn't exactly enjoy the ride.

Some personal things happened on the trip as well. We missed our Expedition Everest FP and didn't get to ride because a family member forgot to pack diapers and we had to turn around and go back to the condo. Another family member had a meltdown at Epcot and we missed the Flower and Garden food kiosks (which was the part of the trip I was looking forward to the most). We missed the Star Wars fireworks because of other circumstances at HS. We got separated after Wishes on our last night and took over an hour to find everyone again, and then tempers flared.

Sorry to make this sound so whiny, I just wanted to get into what spoiled Disney for me.

I'm sure some of you have had bad experiences at WDW before, how did you make it feel better?

I seriously need some pixie dust because months later I still don't want to hear about WDW nor would I consider another vacation. This is from someone that is such a Disney fanatic that people tease me about going so often and talking about Disney constantly.

Help!
I'm sorry you had an unpleasant trip. I would recommend in the future that you only go with your wife and child. The hassles of trying to please and manage a large group are considerable, as you know, and from reading your report that seems to have been the primary problem on your trip. Some people have a hard time with extended family members inviting themselves along, or with feeling guilty about not inviting extended family. If either is the case for you, I suggest that you dedicate yourself to a nuclear family-only trip, clearly keeping in mind the problems that having a big group caused on this trip. And don't mention the trip to extended family until after you've returned...

I wouldn't dwell too much on the CM failures you encountered on this trip. There will always be a few bad apples, and that's what you encountered. I had a similar experience with a CM on a Disney cruise ship, who didn't call me names, but who did roll his eyes about me to a photographer (thinking I didn't notice), after I'd politely told him that I wasn't buying a photo package but just wanted to take my own photos of my son with Pluto. Taking your own photos only was completely allowed, but I suppose that particular CM figured I wasn't shelling out enough money, after paying $5,000 for our cruise fare...So I feel your pain about being rudely treated after spending so much money at Disney. But I'm not going to let one rude person spoil any part of our vacation.

Anyway, let some time pass, book a nuclear family trip next time, and report any rude CMs to guest services. It'll be better next time!
 
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Thank you for this, I will send them a message.

Thanks to all of you for your responses and kind words. We are going to take a break for a while, we had already decided that, I just wish I could get that magic feeling back when I think about Disney or listen to the podcast. Hopefully with time it will come back, in the meantime I'll keep listening to the podcast, watching Disney movies and sharing Disney with my daughter.

I think it is likely that, with some passage of time away from Disney, you will have a better trip a few years down the line. We have had better trips that others and it is never fun when you WANT to have a good time but it isn't happening. I'm not exactly sure where you are located, but I'm almost wondering if planning a trip to Tokyo Disney is something that you could do in the future? Like, far enough out that you could really plan and have an amazing trip exploring a new park? I've heard that Tokyo Disney Sea is possibly the best Disney park in the world. Just a thought!

When we get WDW overload happening, we spend a weekend at the CA parks, but since we are on the West Coast, that makes sens for us.
 
There is a great big world out there with all kinds of things to do. Move on from Disney for awhile.
This. I do still love Disney, and I'm excited for our trip in a couple of weeks, as well as our wedding next April. Even son, DF and I are totally planning to spend a good chunk of our honeymoon in Jamaica, not Disney. We will spend 6-7 nights at Disney, his kids will fly home, and we will fly on to Jamaica for 7-10 days. It's just more appealing, but we want his kids to have some fun too while they're down there. Depending on everything, we may even shave a few days off of Disney, since they have to miss school/college classes.
 
I say be thankful. Your bank account will thank you. I'm itching to go back the moment I get home from my trip and I wish it weren't so. I might be happy the day I feel I'm done with Disney, but at the moment, it doesn't seem like it will be anytime soon.

It's a sickness and you have finally found the cure!
 


WDW isn't what it used to be, and that may be more generational than anything, but I certainly don't agree that it's just like any other theme park. BTW, I love the ducks at EPCOT!
 
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I know what you mean. We have been annual visitors to WDW since 1990 and when we moved to Florida in 2010 we became annual pass holders and visited monthly. The last few years of continuous price increases and up charges for things like priority parking, seating etc. has been a turn off. I keep reading that attendance is off but still it is difficult if not impossible to get certain FP's and dining reservations. I can't put my finger on when it stopped seeming magical for us since it was a gradual change. It has been a year since we let our passes expire. We have been to Disney Springs a couple of times in the past year but not the Parks. I thought I would miss it terribly but I really don't. My husband has suggested getting passes again in the Fall for Food and Wine. Either way, we will probably re-up some time in the coming year when our 3 yr. old granddaughter visits....maybe we need to see it through her eyes for the magic to return.

:scared1: If I lived in FL, I'd be there at least 2x a month. Even after trips that didn't exactly go as planned and had bumps, it's still my favorite place in the world!
 
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I think it is likely that, with some passage of time away from Disney, you will have a better trip a few years down the line. We have had better trips that others and it is never fun when you WANT to have a good time but it isn't happening. I'm not exactly sure where you are located, but I'm almost wondering if planning a trip to Tokyo Disney is something that you could do in the future? Like, far enough out that you could really plan and have an amazing trip exploring a new park? I've heard that Tokyo Disney Sea is possibly the best Disney park in the world. Just a thought!

When we get WDW overload happening, we spend a weekend at the CA parks, but since we are on the West Coast, that makes sens for us.

Would love to go to Tokyo but we're on the east coast of Canada. Much easier to go to Europe. We will probably go back to Paris before Asia.
 
I say be thankful. Your bank account will thank you. I'm itching to go back the moment I get home from my trip and I wish it weren't so. I might be happy the day I feel I'm done with Disney, but at the moment, it doesn't seem like it will be anytime soon.

It's a sickness and you have finally found the cure!

Me too! Even after everything, when I get home, I'm thinking about the next time we should go. Things don't always work out but there are little moments that I appreciate when I'm there and I will run into a CM or a guest that's really funny or just nice. I had a CM ask me about a tee shirt I was wearing, it was of Jiminy Crickett playing a ukulele, and he said he really liked it. I mean he had to be maybe early 20s and I told a story about who did the voice of Jiminy Crickett and did the famous song. He said he liked Jiminy Crickett it was something he never knew, so we talked for a bit. It's little things like that that keep me going back. It's also moments like walking towards and under Spaceship Earth, watching and listening to the Fountain of Nations, and like someone else said, watching the ducks at EPCOT. There are so many things that stand out that would be too long to list. Sometimes we are our own worst enemies and our expectations at times are unreasonable. Maybe people should just slow down and find a quiet spot and take it all in.
 
I've had that happen after a Disney trip. Especially after the one trip where everything went wrong literally from the emergency landing at the airport upon arrival, to rude cms, no hot water in our room, loud work outside, plus other things, all the way to the rude man who ran over me, almost sending me in the bushes as I was walking to wait for the bus to go back to the airport. It was a crappy trip & when I got home I had lost the love for the Mouse. But I gave it a month, then came back on disboards & started reading again & the love or magic came back. Since then we've had wonderful, crying that we had to leave trips & trips where we were ready to go home. And that's all ok & normal I think. I do agree with others, do not bring extras (go with groups). You'll have a better time with just you & your little family, imho. Don't lose hope, the magic will come back.
 
Nothing wrong with being over Disney. You didn't have fun. Some your fault, some not. Some just pure bad luck that no one can control. What is they say, absence makes the heart grow fonder. Take a break, let you little one move on to a new stage. Nothing wrong with that. Lots of other things out there.

I will say, I won't travel with extended family anywhere. DH is usually lucky I travel with him. (I joke, sort of) Even bringing DD (adult) often ruins my trips to Disney. So we only bring her along every couple of years. She's just not fun to travel with. We have great fun with DGD though, we bring her once a year, the rest of our trips are just DH and I. They are really my favorite trips

:laughing: I hope your daughter doesn't read these boards. Trust me, most everyone has someone like that in the family or as a friend.
 
I don't think if I wasn't able to do a ride, and I mean any ride, that I would let it ruin my trip. Some of the best trips DH and I did were the ones that we didn't do any rides and I mean none. Zippo! It was so relaxing and so fulfilling. This year we will just do some of the FP rides, about 2-3 rides a day and that's it. Finish them off early and the rest of the day is free to do what we want. We actually go off on our own many times for an hour or two somewhere and then meet back for lunch.
 
wdw.guest.communications@disneyworld.com

Maybe they'll have something kind to say to smooth that over. That's just so unnecessary and rude, I can't believe a CM would say that. Aloud. To other guests.

And not just that, but the poor OP was voicing a completely legitimate complaint. I would think it was obvious what the CM could do, rather than being a spoiled brat and ruining multiple peoples' day.

OP, I would absolutely write with the name of that cast member. That kind of nonsense should not be tolerated. Your poor parents! My mom probably would have had some choice words for him.
 
Take a break, go other places and go back if the urge comes back.

I had a bad trip in 2015. It was just our family of 4 but my kids drove me up the wall. They complained constantly about every little thing, mostly my son. It really ruined the trip for me and my SO. It was too hard trying to please everyone and get everyone's needs met. Too many different preferences and interests. It just made it stressful.

It's been 2 years now. My son is going to wdw with his senior class in March so I decided to just take DD next summer. We vibe better and just go with the flow. My SO and I will go on a separate couples only trip.

In the meantime we've gone on other trips and had a much better time. I just think wdw isn't a family unit trip for us right now. Maybe it'll change when I have grandkids.
 
And not just that, but the poor OP was voicing a completely legitimate complaint. I would think it was obvious what the CM could do, rather than being a spoiled brat and ruining multiple peoples' day.

OP, I would absolutely write with the name of that cast member. That kind of nonsense should not be tolerated. Your poor parents! My mom probably would have had some choice words for him.

I've already written. And I'm surprised my dad didn't punch honestly, he was already fuming about the line cutters.
 
Regarding taking family along, I just want to say that both my wife and I's parents were great. We never had issues getting along or anything like that. As a matter of fact they could all tell I wasn't having a magical time and they all tried their best but I was so hyped about doing certain things on the trip that nothing could of fixed it other than turning back the clock.

I probably hyped myself too much and set my expectations too high. Stressed myself out over the trip and ended up taking the little things to heart. Some CM behaviour was completely unacceptable but I should have let it go.

I didn't find I had any magical moments connecting with CMs or other guests like I always have, probably because I was too stressed to let them happen.

Thanks again everyone, it feels good to talk about it and get feedback. I think I needed to get it out. It's hard to talk about this with family because I don't want them feeling bad about my vacation. Friends and co-workers just think I'm weird because of my Disney obsession.
 

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