Help-It Should Not Be This Hard To Add On Points

[princessvacg]

Does it have to be in person or can you do it over the phone?

One can hope....

It has to be in person.

 

[princessvacg]

Do you mind sharing what incentives you got and where you added on? Oh wait, you added on in IL?

For a 110 add on you get 100 bonus points and 2 anual passes. Yes, you do have to add on at Doorway to Dreams in Schaumburg, IL in person.

 

[buried20kleague]

I'm quite glad to hear that it's not just me that can't get a call back.

I spent about 3 weeks trying to get a call back, leaving similar messages that one other person mentioned... "I'd really appreciate a call back, I'm a buyer, I just need to get a couple questions answered and then I'll sign this paperwork"... NOTHING. Still nothing.

And this isn't for an add on. This is my initial buy in to DVC. I've basically been sitting here, pen in hand to sign on the dotted line for 225 points, and no call.

So I've stopped calling. My deadline date for the paperwork I've got has passed, and even the 4 or 5 messages I left in the last 48 hours before my deadline didn't get returned. I just decided she must not want my money.

I wasn't sure that we planned a trip for 08 to WDW anyway... And the treehouses and the Contemporary could effect where I buy anyway. So I guess if she doesn't care, then neither will I.

I couldn't be more frustrated. And if I can't get a call back to spend over $20K with them, how hard do you think it will be to get a call back about a refund of my deposit?!?!?!?!?

 

[DVC Mike]

So I've stopped calling. My deadline date for the paperwork I've got has passed, and even the 4 or 5 messages I left in the last 48 hours before my deadline didn't get returned. I just decided she must not want my money.

Your sales guide never called you back? I recall the problems you documented on another board. Wow, I'm glad I don't have your guide!

 

[buried20kleague]

Your sales guide never called you back? I recall the problems you documented on another board. Wow, I'm glad I don't have your guide!

Yeah, I really couldn't believe it either, Mike. To be honest, I got one voicemail back from her total in the probably 3 1/2 weeks I tried to call her.

Frustration hardly even begins to describe it.

In the message she left me, she apologized because she had been in the hospital, she said. Which is understandable, obviously. But then there were almost two more weeks of messages I left her that weren't returned.

 

[Gizmo1951]

Today I received a call from a DVC manager.-(Ricardo)
He wanted to make sure I was happy and everything was worked out.
He was very nice and wanted to make sure I was happy.
I told him I had switched my guide to another who also happened to be my daughters guide and I was very happy to have her as my guide.
He asked if I was a Disboard member and I said yes.
He asked if the post from Wisconsin was from me as it sounded like my problem and I told him it was.

So now I know first hand they do check out the disboards.

I feel so much better about being a member of DVC and that they responded and then checked back to make sure all was well.
They plan on speaking with my former guide but I hope she does not get in too much trouble. She seemed knowledgeable & pleasant when I dealt with her last time but I feel she should return calls more timely if she wants to be in sales.

 

[Donald is #1]

Today I received a call from a DVC manager.-(Ricardo)
He wanted to make sure I was happy and everything was worked out.
He was very nice and wanted to make sure I was happy.
I told him I had switched my guide to another who also happened to be my daughters guide and I was very happy to have her as my guide.
He asked if I was a Disboard member and I said yes.
He asked if the post from Wisconsin was from me as it sounded like my problem and I told him it was.

So now I know first hand they do check out the disboards.

I feel so much better about being a member of DVC and that they responded and then checked back to make sure all was well.
They plan on speaking with my former guide but I hope she does not get in too much trouble. She seemed knowledgeable & pleasant when I dealt with her last time but I feel she should return calls more timely if she wants to be in sales.

Very interesting that they read the boards and very smart. Hopefully I won't have the same problem you did. I called by guide on Sunday to do another add-on. No call back yet. But she only works 3 days a week. So hopefully she will call tomorrow because I think that Thursdays is one of her working days.

 

[DisneyFreaks]

For a 110 add on you get 100 bonus points and 2 anual passes. Yes, you do have to add on at Doorway to Dreams in Schaumburg, IL in person.

Would someone mind explaining this to me in more detail? We live within driving distance of Chicago and are planning an add-on very soon. This may be worth purchasing a few more points than planned. Are the bonus points mentioned Developer Points that have to be used within one year? Where in Schaumburg is Doorway To Dreams located? This isn't just for Illinois residents is it? And when does this offer expire? Sorry for all of the questions but ya'll have peaked my interest. LoL

 

[JRDisneyClan]

The bonus points are Developer's Points that have to be used within 1 year from the contract date & can only be booked at the 7 month window with no possiblity to be put on a waiting list.

Doorway to Dreams is in the Woodfield Mall in Schaumburg, but the offer is open to anyone, not just IL residents.

The offer was the same one that expired on Monday, the 18th, but it's been extended for 10 days to 2 weeks...I've heard conflicting reports.

The Annual Passes are being offered as an incentive for buying/adding on in person at that particular office (or DL & I think DCL).

HTH & answers all of your questions...if you were thinking about adding on, would the drive be worth the APs?

 

[DisneyFreaks]

HTH & answers all of your questions...if you were thinking about adding on, would the drive be worth the APs?

Thanks a bunch JRDisneyClan. I have a dear friend in Schaumburg so that alone would be worth the drive. Now, is it true that we can choose $10 off per point (SSR) instead of taking the developer points?

 

[princessvacg]

Thanks a bunch JRDisneyClan. I have a dear friend in Schaumburg so that alone would be worth the drive. Now, is it true that we can choose $10 off per point (SSR) instead of taking the developer points?

At doorway to dreams you get both.