Help! I can't add my kids to my Orbitz reservation :(

[erbeaman]

I emailed Orbitz to add my kids to my Orbitz POR reservation and was told that I can't add people after a reservation was complete, and the only way to do it wass to cancel and rebook... I looked and there are no room available for our date at POR. At least not ones I can book for a family of 5. Please tell me I just didn't talk to the right person, and there is a way to add my kiddos

 

[TJA]

Just call them and the kids can be added. I didn't have a great experience with the online chat with them, but calling on the phone got the job done. They'll put you on hold while they call Disney to add the kids. It took me a total of maybe 10 minutes from start to finish.

 

[2kidsForMe]

Call them. I did it no problem. I don't think you will get anywhere with email or online chat.

 

[Bibbidi]

I rebooked on Orbitz this morning and called them immediately after. My kids were added without any questions and they showed up immediately on My Disney Experience.

 

[erbeaman]

Phew! Thanks! I called and was able to add the kids. That is a big weight off my shoulders!

 

[Bibbidi]

Phew! Thanks! I called and was able to add the kids. That is a big weight off my shoulders!

I know the feeling! The savings definitely made it worth it for me. My dining reservations all remained intact but I did have to rebook Magical Express for airport transportation with the new reservation number.

 

[softballmom3]

Phew! Thanks! I called and was able to add the kids. That is a big weight off my shoulders!

Did you call and add them today? I made the reservation today through orbitz and when I called to add them I was told Disney customer care for adding to the reservation was not open except Monday-Friday and to call back tomorrow. If this is inaccurate info, I will call back today.

The customer rep put me on hold to talk to Disney and came back and told me they were closed.....
Thanks!

 

[Bibbidi]

Did you call and add them today? I made the reservation today through orbitz and when I called to add them I was told Disney customer care for adding to the reservation was not open except Monday-Friday and to call back tomorrow. If this is inaccurate info, I will call back today.

The customer rep put me on hold to talk to Disney and came back and told me they were closed.....
Thanks!

I made my reservation and got my kids added today. Orbitz called Disney directly while I was on the phone with them. This was around 9 am EST Sunday (today).

 

[mmouse09]

I called today too - around 6 pm and the agent was able to add our boys, for no extra charge. She put us on hold while she contacted Disney. No problems

 

[softballmom3]

Well I called back and was told the same thing so I will just wait until tomorrow and I called before 6 pm. However when I called back this time she tried to cancel my reservation and make another. I politely declined and will just wait until tomorrow. If they give me too much grief I will cancel it all together and just rebook through disney.

 

[softballmom3]

Ok....another question....Did everyone's children show up immediately on their reservation through MDE? I called back and they told me they added but I don't see them anywhere.

Edit: I ended up calling disney directly with my disney reservation number just to ask and see if they were on there. I don't know who dropped the ball BUT the CM was very kind and added them for me. Load off my shoulders but a bit of a headache.

 

[rdsx28]

I booked 2 adults and wanted to add my 14 year old. I was told the same thing that if I wanted to add her I would be charged extra. She also told me she could cancel my reservation as well. I told her just to leave it. My daughter and I will arrive on WEd and my husband wasn't coming until late Fri for just an overnight anyway. I will let desk know that Friday so he has no problem getting into the resort. I will make it work.