HELP..DS just ordered something on Ebay!!

[eam]

Hi, I'm a ebay seller myself...so I can speak on this side of the experience. When you list an item on ebay you pay a fee according to the detail amount, length of the auction, and a fraction of the actual amount the item ends up selling for. But not only that, if something is purchased as a BUY IT NOW, that removes the item from the auction totally, thus removing it from being seen by other potential buyers. So to just pay the fees for the original listing, and the new listing will never make the person whole. I personally find that people do "use" their children as the reason for mistaken bids. Once you are more familiar with how much you have to do to confirm and place a bid, you'll see why sellers take the "YEAH RIGHT" attitude towards the situation. If your young child did all of that, you have a smart one on your hands! Good luck with the situation, Just my two cents.

I agree, there is a lot to do to confirm a bid. I would buy the item and always remember to log off ebay in the future.

 

[DMRick]

I so agree with this, although I'm both. I hate the time I have to spend on eBay now to make money, and don't want to deal with a deadbeat. Not knowing the person on the other end, I just assume it's a deadbeat. I have some items I have snipes in for as we speak. If someone did a buy it now, my snipes cancel and I would have no way of knowing that the item is stil available. On my own auctions, I have several watchers, and I have no way of knowing if they are planning on sniping.

I see there is a difference in the responses between ebay sellers and those who dont sell. Having someone end an auction with a buy it now is not such an easy thing to have to deal with. It does take away other people the chance to see it and buy it and at this time of year when Christmas is approaching even one day can make the difference in if you sell your item or not. Maybe someone was watching this item and planned on maybe bidding on it the next day or whatever.

 

[DMRick]

And have it end on a Saturday? I'd have to hold that until at least Sunday night, more likely Wednesday afternoon, for that type of item. I'd have to know what day the seller had it planned to end..and assume he has a reason for that day for his type of item. Selling for me and my stuff is terrible on Friday and Saturdays.

The seller knows the person doesn't want the sleeping bag so he can relist it immediately. Not much he's losing out on, especially when she offered to cover his fees.

 

[DMRick]

Auction buy it nows are also listed in stores. If the ending date is more than 10 days, then you can be sure it's a store item.

Again, this was not an ebay auction with a buy it now option. It was simply a buy it now item listed in an ebay store. !

 

[DMRick]

He can file a nonpaying bidder complaint and get his fees back - which, is what I stated in the response your are quoting.

snip


. The seller will get his final "win" fees returned & he can relist. Even if he paid additional money for services that he will not get reimbursed - well, he would be out that money if the sleeping bag doesn't sell anyway. He knows this when he listed the item for sale. I do feel $15 is too much since this item was only $35. If you truly believe you owe this guy anything - I'd go with $5-6 as another poster recommended.

He won't get his listing fees back, unless this was the first time he listed and he sells it the second time. If he doesn't sell it the second time (or this is it's 3rd listing), he has to pay the listing fees for both listings. And as mentioned, he doesn't get the buy it now, or length, or gallery (store items have gallery costs too). And I agree that to cover the listing fees, would make me happy, as long as it's not a time sensative item.

 

[DianeV]

I wasnt trying to flame anyone or make any accusations - I was just stating how it is from a sellers viewpoint (and I have over 4000 feedback as does my husband on his account) Alot of time goes into listings and yes when it ends can be a big deal too as mentioned. I just think that some dont take it seriously enough what a seller goes through in the whole process and even a couple hours does make a difference sometimes when you are busy (which many are at this time of year)

DMRick, you know I have had times when I have NOT agreed with you in the past but I see we are both on the same page here this time.

 

[kilee]

For anyone who thinks the seller isn't loosing out-- they are wrong. He is right after this week the chances he'll sell are much slimer. This is pretty much the final day's for the holiday merchandise to sell. I think the OP bottom line is 100% responsible. She is fully responsible for her ds's actions- accident or not. So, she needs to owe up to that. Doesn't matter if he can read or not. He knew enough to click- and then again to confirm the buy-it-now. It's not an oooppps- "I hit 1 button 1 time now I bought something deal". It takes a bit more than that to buy any ebay item. Mistakes happen- but there are also mistakes that need to be owned up to and made right.

 

[Vickie46]

I would just pay for the bag and resell it myself.

 

[sk!mom]

For anyone who thinks the seller isn't loosing out-- they are wrong. He is right after this week the chances he'll sell are much slimer. This is pretty much the final day's for the holiday merchandise to sell. I think the OP bottom line is 100% responsible. She is fully responsible for her ds's actions- accident or not. So, she needs to owe up to that. Doesn't matter if he can read or not. He knew enough to click- and then again to confirm the buy-it-now. It's not an oooppps- "I hit 1 button 1 time now I bought something deal". It takes a bit more than that to buy any ebay item. Mistakes happen- but there are also mistakes that need to be owned up to and made right.

I agree with this. You should pay for the item. The mistaken bid was your responsibility- not the sellers.

Give it to your DS for Christmas if he wants it or use this to teach him responsibility by making him do extra chores to earn it since he bought it.

BTW, in 5 years of buying, I nor my children have ever accidentally purchased anything.

 

[DMRick]

DMRick, you know I have had times when I have NOT agreed with you in the past but I see we are both on the same page here this time.

Heck, my memory is not that good to pay attention to who agrees with me or doesn't LOL. I figure it's just a board and we all have our opinions.

 

[robinb]

Well ... I am a seller. A bit on eBay, a bit on Alibris and a lot on Amazon. My thinking is probably skewed by the rules that Amazon makes us follow and the (*gasp*) customer service that we are required to give. Things like shipping within two business days of an order and allowing returns within 1 week of delivery. It seems like customer service is a dirty word for some sellers on eBay. No returns. No exceptions. Too much work. Your first grader bid? You picked the wrong size? It won't fit your gadget? Too bad, so sad. You bid, now fork over the money. I described my item and if you made a mistake it's not my problem. I don't have time to deal with deadbeats like you.

No one wants to be treated like that. This seller started out being understanding. He originally said that he would be happy filing a NPB on the OP to get his fees back. That was reasonable as he could re-list the item within hours with very little trouble. Then, he began to come up with all kinds of ways to keep his grubby hands on her money. If I had a "0" feedback buyer who just started using eBay I would show more compassion. I would not try to figure out how I could bully a new buyer into buying something else from me instead.

 

[summerrluvv]

And have it end on a Saturday? I'd have to hold that until at least Sunday night, more likely Wednesday afternoon, for that type of item. I'd have to know what day the seller had it planned to end..and assume he has a reason for that day for his type of item. Selling for me and my stuff is terrible on Friday and Saturdays.

This item was in the seller's store, where they are up for what..a month or so?

 

[DianeV]

I dont know how you can call this "bullying" the buyer! Again, obviously you have not dealt with the many excuses sellers get left and right and the kid bidding on an item is one of them. Yes I know the buyer is probably being honest but I guess its one of those the bad ones ruin it for everyone else. You start off being really nice about things like this on ebay and when it happens over and over with all different excuses you lose that "compassion" or whatever you are talking about. I have a problem how the sellers is trying to get their "grubby" hands on something they have a right to get those hands on? I hope the seller eventually works something out but in all honesty they dont have to

 

[RobinMarie]

My daughter clicked BUY IT NOW button after she GOOGLED about guinnea pigs. I got an email congratulating me for winning "About Guinnea Pigs" book.

We bought the book.

 

[Donna]

I haven't read the last two pages of this thread...but i have been receiving alot of FAKE ebay emails telling me, thanks for your purchase and you owe $$ amount and when i go to MY EBAY WON column, there is nothing there. I didn't think there would be, i haven't bid on anything for awhile prior to this, but i wanted to be sure DS10 didn't somehow go nuts with ebay. I would seriously think about whether someone is scamming you. check your ITEMS WON column in MY EBAY page.

 

[DianeV]

LOL, did you have to get a guinea pig now too or was she happy with just the book?

My daughter clicked BUY IT NOW button after she GOOGLED about guinnea pigs. I got an email congratulating me for winning "About Guinnea Pigs" book.

We bought the book.

 

[robinb]

I dont know how you can call this "bullying" the buyer!

It's bullying because he said that he would file a NPB on the buyer to get his final value fee back and everything was OK. Then, he thought better of that plan and changed his mind and came up with a scheme to "keep the money". Plus, he's pulling this on a brand-new "0" feedback bidder who really doesn't know a darn thing. He's the expert.

No, I don't get many excuses from people who get cold feet. But when I do, I do as the seller originally suggested. As long as the item has not been shipped, I let the buyer off the hook and file a NPB on them to get my fees back. Sure, I'm out my listing fee, but I see that as a part of doing business. The same as buying bubble wrap and delivery confirmation. Then, I click the little button and relist the item. It's a crap shoot on eBay. Maybe the item will sell for more (yay me!) or it might sell for less (boo!). I have had items not get a minimum bid and when I relisted a bidding war started and I got more than my previous BIN.

 

[DianeV]

Perhaps the seller thought about it some more and realized how little time is left for Christmas shoppers? Or perhaps they thought about it and didnt feel something was kosher? Who knows but its certainly not bullying anyone when the bid was placed with their own account. Each person has the right to run their auctions however they want and this is how this seller chose to deal with this one. It doesnt make him a 'bad' person! As I have said all along I do hope the seller works something out but they dont have to in this kind of situation

 

[shades]

My daughter clicked BUY IT NOW button after she GOOGLED about guinnea pigs. I got an email congratulating me for winning "About Guinnea Pigs" book.

We bought the book.

Too funny!

 

[DMRick]

This item was in the seller's store, where they are up for what..a month or so?

I know that auctions are also in the store..that's why I mentioned, if it was listed for more than 10 days it would be a store item. I thought maybe since this was her very first day on eBay, the OP wouldn't have realized that just because it's in the store, it's not necessarily a store only item. Yes, if it's just a store item only and up for a month, the listing costs are low, and it should be able to quickly go back up.

As far as service goes, I do have good service, and my feedback speaks to that. However, I have no way of knowing how many times this seller has been burnt this week. I seldom have NPB's..if I get a few a year, I'm shocked. I have 6 sitting here right now, plus a girlfriend who bid without permission. In most cases, I do believe, that if the item is sized right on the auction, description is complete, I have no reason to spend time with refunds...which in some cases are buyers remorse. Just like an auction you attend locally, my sales, (unless I have made a mistake), are final. I don't happen to get returns (well, I did get one, but she didn't ask, just sent it..still her fault for not reading the auction, but it was easier to accept it, than to argue), but if I did, buyer remorse or a buyer sorry now they got their 6 yr old a size four hoping it would fit..well, nope, I wouldn't take it as a return. I would be fine with a mistaken bid, if they paid my costs..not happy, because I've got work into it, (I wish it was just a button pushed, but by the time someone wins my auctions, I have sent them an end of auction note apart from what eBay sends, within minutes, if I'm on, I've gone into my spreadsheet, filled it out for my income taxes, and pulled the item and addressed it (with a paypal label, if they paid right away), and sent it downstairs to the preship pile..if I pull it back out, I have to back everything out, and put it back into inventory) but I would accept it. This is eBay, and eBay is different from Amazon, and JC Penny's. That's just the way it is.

By the way, the OP said:

I told him to let me know what it is, and I would pay it. I really do not want this thing, but I don't want my mistake to cost the seller any money!

So did the seller assume she was offering to pay for the item? The fees? Somewhere I got confused, I think. I guess I didn't see where he was bullying her, just stating what he would do if she didn't pay..and since she didn't want the sleeping bag, he offered alternatives, trying to work it out for both of them.