Health care provider, frustrated with patient's or guardian's attitudes

[declansdad]

Originally Posted by My sister's princess
I don't think you were in the wrong..... If the grandmother had been spoken to before then really you shouldn't have been put in that situation in the first place. If we all took a little more responsibility for ourselves it would make the Dr.'s and PA's jobs much easier.

As for the entitlement comment, I understand what you mean, no flames here

I totally agree with this statement. My advice to you is to walk away from this thread before you are eaten up alive. Believe me, I know from experience. Turn away, and don't look back. Don't open this thread up and upset yourself any more. Good advice, hope you take you.

It is the doctor's office responsibility to properly schedule the appointments, not the patient. The op was rude and her responses since the beginning don't show that she understands why. They do show a callous attitude on her part.

 

[Stitchfans]

It is the doctor's office responsibility to properly schedule the appointments, not the patient. The op was rude and her responses since the beginning don't show that she understands why. They do show a callous attitude on her part.

OP run! Hide!! Like I said no one is safe!!! Even innocent bystanders get attacked and quoted. It's as usual a feeding frenzy on the weak.

 

[declansdad]

OP run! Hide!! Like I said no one is safe!!! Even innocent bystanders get attacked and quoted. It's as usual a feeding frenzy on the weak.

We can't quote other people in the thread now. Is this a new rule???

 

[Lisa loves Pooh]

I agree with the dissenters.

There was a more professional way you could have excused yourself.

The way your statement is posted is as though you reacted like a 3rd grade school girl afraid to catch cooties.

As a patient, I get offended when practioners behave that way. Sure, there could be serious consequences if you got exposed to something I had. It is degrading to be spoken to in that manner.

You displayed an extremely poor bedside manner and simply excusing yourself (b/c you forgot something or needed to review something or whatever) would have been MUCH more appropriate.


Saying "Are you the ______ with the (disease)" is rude no matter your very valid reasons for needing to know".

The patient was scheduled to you in error--but you were in error in how you handled it.

You objectified your patient and reduced them to lower than human which is just wrong.

 

[chloelovesdisney]

I'm surprised to hear your practice operates like that. Pregnant women where I work just take proper precautions but aren't excused from taking care of certain patients. It's completely unnecessary to refuse to care for a child with herpes. If you want zero risk of exposure to anything during pregnancy, that's not a good career choice.

 

[Lisa loves Pooh]

So, when are people suppose to take responsibility for their actions. I as you all keep reminding me tell me it is my responsibility to know the history of every one of my thousands of patients. Yet Grandmother with 1 grandkid, who was explained by me and the doctor previously, that I or the other PA should not see him, while pregnant, can't possibly remember that? How is that fair.

My folder goes in a little slot by my door when they put me or my kids in a room.

My folder has everything they asked me on my first visit pertaining to my medical history.

A HUGE RED STICKER is labeled on the front that indicates my amoxicillin allergy.

Yes, when I am being treated, I expect to not be a number--but a human who has come to have an ailment checked out. While I would expect some update current questions to be asked--I would expect my practitioner to be knowledgable of my history before treating me rudely.

I'm very picky about whom we use as our providers for that very reason. Bedside manner is EXTREMELY important to me.

While your practice may get plenty of business--with a response such as what I have just quoted, I would be concerned not only with improper bedside manner, but the increased risk of mistakes since you don't have the time to properly review a patients history before yielding judgement followed by diagnosis.

 

[Skywalker]

I am not even that mad at GM, but I just think it is a sad case of how selfish people can be...

That's ironic. I think you were the selfish one in trying to make this woman's appointment for her sick grandson all about you and your pregnancy. And your approach was totally rude and unprofesional to boot. A patient should feel safe and welcomed and understood in a medical setting, not like "OMG get away from me!" No one can say you're not entitled to feel that way, but I guess part of being profesional and compassionate is at the very least being able to hide it better!

 

[believe]

Personally, if you apologized while they are there I am not sure another apology is necessary.

If the family was informed to see a Dr and not an assistant then they should have requested that. When I made an appointment this week the scheduler tried to schedule me for a Saturday, which I knew my dr does not like to have regular checkups done on Saturdays. I asked her if she was sure that was okay, she checked and said we would have to find another day. No big deal. Communication is a 2 way street. Both parties need to take responsibilty.

If there is a nurse that sees the patients before you she should make you aware of these types of situations if you don't have time to read the charts before entering the rooms.

 

[luvsJack]

Personally, if you apologized while they are there I am not sure another apology is necessary.

If the family was informed to see a Dr and not an assistant then they should have requested that. When I made an appointment this week the scheduler tried to schedule me for a Saturday, which I knew my dr does not like to have regular checkups done on Saturdays. I asked her if she was sure that was okay, she checked and said we would have to find another day. No big deal. Communication is a 2 way street. Both parties need to take responsibilty.

If there is a nurse that sees the patients before you she should make you aware of these types of situations if you don't have time to read the charts before entering the rooms.

I agree.

I don't understand why everyone keeps saying that it wasn't the patient's g-ma's responsibility when she was TOLD not to schedule with the OP. Apparently the office expects the patient or family to make sure the appointment is scheduled with the correct person?

 

[npmommie]

No, healthcare is a profession where we care for people...we don't serve them. I am not a servant.

It's a big difference.

Totally agree, we are healthcare providers, I am not a servant. I am your partner in your healthcare.
we work together, I do not serve you. Its a partnership.

 

[mhsjax]

Totally agree, we are healthcare providers, I am not a servant. I am your partner in your healthcare.
we work together, I do not serve you. Its a partnership.

Very well stated.

 

[pooh4evr]

You all may have great providers, I hope you do. But unless it is a specialist, you all are all "naive" to think your doctor knows your life's history, and never makes a mistake.

I could not agree more!! DH is a Primary care physician (internist) he sees 25 people a day on his own, he has over 4000 patients - how can he possibly know everything about everyone? I also agree Drs, nurses PAs, NPs are not servants, they are there to help you, care for you not bow to your every sneeze, or sore throat.

 

[Mouse House Mama]

I could not agree more!! DH is a Primary care physician (internist) he sees 25 people a day on his own, he has over 4000 patients - how can he possibly know everything about everyone? I also agree Drs, nurses PAs, NPs are not servants, they are there to help you, care for you not bow to your every sneeze, or sore throat.

Nobody is expecting their doctor to remember every nuance about them but they can certainly take the minute before they come in to check the chart quickly. They can also make sure not to treat patients like animals by making rude comments because they don't want to treat the child. They can also not be obnoxious because people are on medicaid. The type of insurance is irrelevant. The OP here is clearly annoyed because not only does the patient not have insurance that she thinks is acceptable, but they actually were more concerned with their own child rather than worrying about who might be pregnant or have some other health problem when they are trying to get their child well.
Maybe servant isn't the right word, but I am paying for a service. If you are there to help then help. If you are annoyed by the method of payment or you only want to see kids who are there for well visits (except if they have herpes) then the medical profession is not for you.

 

[declansdad]

Nobody is expecting their doctor to remember every nuance about them but they can certainly take the minute before they come in to check the chart quickly. They can also make sure not to treat patients like animals by making rude comments because they don't want to treat the child. They can also not be obnoxious because people are on medicaid. The type of insurance is irrelevant. The OP here is clearly annoyed because not only does the patient not have insurance that she thinks is acceptable, but they actually were more concerned with their own child rather than worrying about who might be pregnant or have some other health problem when they are trying to get their child well.
Maybe servant isn't the right word, but I am paying for a service. If you are there to help then help. If you are annoyed by the method of payment or you only want to see kids who are there for well visits (except if they have herpes) then the medical profession is not for you.

Well said!

 

[Lisa loves Pooh]

I could not agree more!! DH is a Primary care physician (internist) he sees 25 people a day on his own, he has over 4000 patients - how can he possibly know everything about everyone? I also agree Drs, nurses PAs, NPs are not servants, they are there to help you, care for you not bow to your every sneeze, or sore throat.

My doctors do not have me memorized--however, they do have the responsibility to review my chart before treating me.

Not sure why people think that patients expect doctors to be omnipotent when they have a chart pretty much containing history to date.

It's pretty naive to assume one can treat a patient without reviewing their history for conditions and allergies that might complicate treatment.l

 

[Lisa loves Pooh]

Nobody is expecting their doctor to remember every nuance about them but they can certainly take the minute before they come in to check the chart quickly. They can also make sure not to treat patients like animals by making rude comments because they don't want to treat the child. They can also not be obnoxious because people are on medicaid. The type of insurance is irrelevant. The OP here is clearly annoyed because not only does the patient not have insurance that she thinks is acceptable, but they actually were more concerned with their own child rather than worrying about who might be pregnant or have some other health problem when they are trying to get their child well.
Maybe servant isn't the right word, but I am paying for a service. If you are there to help then help. If you are annoyed by the method of payment or you only want to see kids who are there for well visits (except if they have herpes) then the medical profession is not for you.

 

[tink_n_pooh]

I don't think you were in the wrong..... If the grandmother had been spoken to before then really you shouldn't have been put in that situation in the first place. If we all took a little more responsibility for ourselves it would make the Dr.'s and PA's jobs much easier.

As for the entitlement comment, I understand what you mean, no flames here

I agree... I think we all need to take more responsibility for ourselves, it could better all of us in many, many ways.

In hindsite perhaps you could have handled it better but only you know exactly what happened that day and only you can be the judge of that.

 

[mickaholic4077]

Nobody is expecting their doctor to remember every nuance about them but they can certainly take the minute before they come in to check the chart quickly. They can also make sure not to treat patients like animals by making rude comments because they don't want to treat the child. They can also not be obnoxious because people are on medicaid. The type of insurance is irrelevant. The OP here is clearly annoyed because not only does the patient not have insurance that she thinks is acceptable, but they actually were more concerned with their own child rather than worrying about who might be pregnant or have some other health problem when they are trying to get their child well.
Maybe servant isn't the right word, but I am paying for a service. If you are there to help then help. If you are annoyed by the method of payment or you only want to see kids who are there for well visits (except if they have herpes) then the medical profession is not for you.

Another

 

[teacups]

Totally agree, we are healthcare providers, I am not a servant. I am your partner in your healthcare.
we work together, I do not serve you. Its a partnership.

Well now that you word it like that, I can buy that. I agree.. but when you accept money for a service you ARE working FOR that person.

Therein lies the difference of POV.

I have seen all too many doctors who act like they are putting up with my presence. You know what? They get fired. I dont give my money to someone to treat me like a piece of garbage who doesnt matter more than a flea on their dog.
Sorry. I went OT.

In a nut shell, I would have paid more attention had this been my child, but also would not go back to that doctor.

 

[mickaholic4077]

No apology necessary. You are spot on!!!